topic Re: Where to find support tickets in Nuxeo Forum

Where to find support tickets

Nicole_Brown — Fri, 25 Oct 2024 14:51:34 GMT

Hi, I am looking to create a new support ticket, and also view my old tickets from Jira. A link to this would be great.

Re: Where to find support tickets

Josh-F-Hyland — Fri, 25 Oct 2024 16:25:22 GMT

The process is documented here: https://doc.nuxeo.com/n/0tl

However today's the day of the migration IIRC: https://connect.hyland.com/t5/nuxeo-blog/upcoming-nuxeo-atlassian-migration-updates-and-actions/ba-p/483504

Re: Where to find support tickets

awilliams — Fri, 25 Oct 2024 16:58:12 GMT

Hi, Nicole! Josh is right. As noted in the blog post he shared, Nuxeo customers can still submit support cases in Jira today until 5 p.m. ET. After that time, you will need to submit support cases through Hyland Community. Once the migration is complete you'll be able to view your cases in the Customer Portal tab of the site as well. If you haven't already, check out the Nuxeo Atlassian migration support FAQ which has lots of answers to common questions about how to get access and engage with support resources following the migration.