topic Re: Notification issue in Nuxeo Forum

Notification issue

rado_andriamaha — Fri, 05 Sep 2014 16:44:24 GMT

Hi! I need your help. I try to activate notifications for a workspace: I want a user to be notified when a document is created in that workspace but that user doesn't receive any email whenever I upload files in the workspace. Thanks in advance, Rado Andriamahady

Re: Notification issue

acn_ — Mon, 08 Sep 2014 08:01:13 GMT

Have you correctly configured your nuxeo.conf file to allow nuxeo to send emails?

Re: Notification issue

rado_andriamaha — Mon, 08 Sep 2014 08:11:01 GMT

In fact I installed nuxeo on windows and during the installation process I've been asked to configure email settings which ended as a success but I didn't touch any conf file.

Re: Notification issue

acn_ — Mon, 08 Sep 2014 09:00:52 GMT

Please, post your email settings here to check it.

Re: Notification issue

rado_andriamaha — Mon, 08 Sep 2014 09:09:50 GMT

incoming server: teta.fr.planethoster.net (IMAP) port:993 with SSL Authentication: true User: hk-outsourcing@hk-outsourcing.com Password: **** Outgoing server: teta.fr.planethoter.net port: 465 with SSL Same authentication information as incoming settings

How do I check (the logs) to know wether nuxeo tried to send the email or not or if an error occured

Re: Notification issue

acn_ — Mon, 08 Sep 2014 10:22:46 GMT

You can check the email debugging option in the admin. Restart the server and then have a look in the logs.

You can find the log path in the admin too (/var/log/nuxeo on linux). I do not know the path on windows.

Re: Notification issue

acn_ — Mon, 08 Sep 2014 10:27:07 GMT

log path on windows

Re: Notification issue

rado_andriamaha — Mon, 08 Sep 2014 11:19:38 GMT

I checked the log and this is the error that I get:

2014-09-08 13:02:27,538 WARN [Nuxeo-Work-default-4] [org.nuxeo.ecm.platform.ec.notification.NotificationEventListener] Failed to send notification email to 'rado.andriamahady@hk-outsourcing.com': javax.mail.MessagingException: Could not connect to SMTP host: teta.fr.planethoster.net, port: 465, response: -1

I confirm that those settings are those that I use in my email client

Re: Notification issue

rado_andriamaha — Mon, 08 Sep 2014 13:38:03 GMT

I finally figured out what went wrong. My settings use SSL (port 465): once I changed it to port 25 it worked.

Re: Notification issue

acn_ — Mon, 08 Sep 2014 14:29:38 GMT

Fine. Anyway, port 465 seems correct for ssl. It should work. Port 25 is not secured.

Re: Notification issue

Florent_Guillau — Mon, 08 Sep 2014 14:55:52 GMT

Please don't discuss things by adding more answers, this is not a forum. You should edit your original question / answer, or add comments.