topic Re: AOS in Alfresco 5.2.0 in Alfresco Forum

AOS in Alfresco 5.2.0

lo_g — Fri, 29 Sep 2017 10:00:44 GMT

Hi!We have a problem opening document in MS Office 2010 in share. Browser says that office not suported, however according to documentation it should work (Prerequisites for using Alfresco Office Services | Alfresco Documentation)What could be a problem?Thanks in advance!

Re: AOS in Alfresco 5.2.0

cesarista — Fri, 29 Sep 2017 16:55:24 GMT

Hi:

Maybe this link helps:

Troubleshooting AOS | Alfresco Documentation

Regards.

--C.

Re: AOS in Alfresco 5.2.0

lo_g — Tue, 03 Oct 2017 05:52:45 GMT

Thanks for your response!

But we already used this troubleshooting guid and it didn't help.

Is there anything else that could go wrong?

Re: AOS in Alfresco 5.2.0

cesarista — Tue, 03 Oct 2017 07:16:07 GMT

Hi:

Some basic questions about your env:

- Is this for Community edition or for Enterprise Edition ? If you are an Enterprise customer you can use the partner channel too.

- Do you have a SSL secured setup for your Alfresco installation ? Do you use https in the url ?

- Is it a general issue for all MS-Office documents ?

- Is it happening with all browsers and versions of MS-Office in your company ?

- What browser do you use ?

Regards.

--C.

Re: AOS in Alfresco 5.2.0

lo_g — Tue, 03 Oct 2017 11:02:13 GMT

Once again, thanks a lot for your responses!

We finally found a problem! Turns out we used old version of MS Office. Once we made all updates it started working.

Best regards.

Gena L.