topic Re: Authentication information was not recognized after Records Management module in Alfresco Forum

Authentication information was not recognized after Records Management module

manetservice — Fri, 16 Jul 2021 08:34:57 GMT

Hello,
I have been using Alfresco CE 5.2 for several years, I decided to add the records management module, by copying the Repository amp file into "amps" and I have run bin \ apply_amps.bat
unfortunately, after this execution I can no longer access my alfresco share, it does not accept my login and password. this error message persists: "Your authentication information was not recognized or Alfresco Content Services may not be available at this time." - help me please because all our data is managed in this alfresco.

My anticipated thanks.

Re: Authentication information was not recognized after Records Management module

cristinamr — Fri, 16 Jul 2021 08:44:59 GMT

Good morning.

Please, attach your catalina.out and alfresco.log as soon as you can see that error. We can see there the technical problem behind.

Cheers,

Cristina.

Re: Authentication information was not recognized after Records Management module

manetservice — Fri, 16 Jul 2021 09:04:03 GMT

Thank you for your reply @cristinamr,

Here are the file : Alfesco log and the Catalina log

Re: Authentication information was not recognized after Records Management module

cristinamr — Fri, 16 Jul 2021 09:17:05 GMT

You have several errors.

Let's start one by one: in alfresco-log

java.net.UnknownHostException: domain.websitehostserver.net

have you got added your host in /etc/hosts?

Fix it. Stop your alfresco. Start up and please share with us only that part of your logs.

Re: Authentication information was not recognized after Records Management module

manetservice — Fri, 16 Jul 2021 11:02:22 GMT

i added the ip in hosts like this:
99.99.99.99 domain.websitehostserver.net
but that doesn't change anything, even in the alfresco2.log

Re: Authentication information was not recognized after Records Management module

manetservice — Fri, 16 Jul 2021 13:10:29 GMT

i added the ip in hosts like this:
99.99.99.99 domain.websitehostserver.net
but that doesn't change anything, even in the alfresco2.log

Re: Authentication information was not recognized after Records Management module

manetservice — Fri, 16 Jul 2021 13:33:59 GMT

i added the ip in hosts like this:
99.99.99.99 domain.websitehostserver.net
but that doesn't change anything, even in the alfresco.log (how to share the log with you, because my reply is marked as spam with the link google)

Re: Authentication information was not recognized after Records Management module

manetservice — Fri, 16 Jul 2021 13:36:44 GMT

i added the ip in hosts like this:
99.99.99.99 domain.websitehostserver.net
but that doesn't change anything, even in the alfresco.log (how to share with you the log? )

Re: Authentication information was not recognized after Records Management module

manetservice — Sat, 17 Jul 2021 05:13:13 GMT

I added the IP in the hosts like this:

99.99.99.99 domain.websitehostserver.net

but that does not change anything, and nothing is also changed in the log, after restarting alfresco

Re: Authentication information was not recognized after Records Management module

manetservice — Sat, 17 Jul 2021 05:15:31 GMT

I added the IP in the hosts like this:

99.99.99.99 domain.websitehostserver.net

but that does not change anything, and nothing is also changed in the log after restarting the alfresco

Re: Authentication information was not recognized after Records Management module

manetservice — Sat, 17 Jul 2021 05:25:51 GMT

I added the IP in the hosts like this:

99.99.99.99 domain.websitehostserver.net

but that does not change anything, and nothing is also changed in the log after restarting alfresco.
how to transfer the log to you because every time I put the link in the message it makes me that my message like a S P A M and remove on the forum.

Re: Authentication information was not recognized after Records Management module

manetservice — Sat, 17 Jul 2021 05:36:56 GMT

thank you for your reply, I added the IP in the hosts like this:

99.99.999.99 domain.websitehostserver.net

but that does not change anything, and nothing is also changed in the log
how to transfer the log to you because every time I put the link in the message it makes me that my message is a S P A M

Re: Authentication information was not recognized after Records Management module

manetservice — Sat, 17 Jul 2021 05:48:18 GMT

@manetservice wrote:
Thank you for your reply @cristinamr,
Here are the file : Alfesco log and the Catalina log

Thank you for your reply.

I added the IP in the hosts like this:

99.99.999.99 domain.websitehostserver.net

but that does not change anything, and nothing is also changed in the log.
how to transfer the log to you because every time I put the link in the message it makes me that my message is a S P A M

Re: Authentication information was not recognized after Records Management module

manetservice — Mon, 19 Jul 2021 07:52:07 GMT

I was able to solve my problem by uninstalling the amp records management by following this topic.
Thank you so much @cristinamr !

Re: Authentication information was not recognized after Records Management module

cristinamr — Mon, 19 Jul 2021 08:39:17 GMT

Gret! Thanks to share your solution with us

Cheers!