topic Re: Starting a Workflow: Send Email Notification not working ! in Alfresco Forum

Starting a Workflow: Send Email Notification not working !

diassynthesis — Wed, 19 May 2021 20:29:14 GMT

Only the admin user (or the user with the credentials in the alfresco-global.properties) can send an email notification.

Any other user Starting a workflow, can't send an email notification.

Error from the log:

ERROR [action.executer.MailActionExecuter] [mailAsyncAction2] Failed to send email to [djamel] : org.springframework.mail.MailSendException: Failed messages: com.sun.mail.smtp.SMTPSendFailedException: 554 5.7.8 User [admin@***********.com] not authorized to send on behalf of <ms.bara@*************.com>; message exceptions (1) are:Failed message 1: com.sun.mail.smtp.SMTPSendFailedException: 554 5.7.8 User [admin@********.com] not authorized to send on behalf of <ms.bara@***********.com>

Re: Starting a Workflow: Send Email Notification not working !

cristinamr — Thu, 20 May 2021 08:37:45 GMT

Hi! Could you try to specify these fields?

mail.from.default
mail.from.enabled

Check here for more details.

Try it and let us know the result.

Cheers.

Re: Starting a Workflow: Send Email Notification not working !

msbara — Thu, 20 May 2021 19:15:05 GMT

mail.from.default=admin@***********.com

mail.from.enabled=true

Re: Starting a Workflow: Send Email Notification not working !

msbara — Thu, 20 May 2021 20:01:28 GMT

The email configuration is configured according to the https://docs.alfresco.com/content-services/6.2/config/email/ and is working perfectly (for Inbound and outbound), the only problem is that "How can any user when starting a workflow get the Send email Notification working.

Is there a possibility to add the email account credentials (username & password) for the other users in the config file, cause all the emails will be send from the account specified in the config (mail.from.default)(in my case the admin account: admin@*****.com), and this rise the related error "Can't send on behalf of ....". If not, is there a way to authorize the admin account to send emails "on behalf or send as" of another user.

Re: Starting a Workflow: Send Email Notification not working !

msbara — Thu, 20 May 2021 20:04:40 GMT

According to this document https://datatracker.ietf.org/doc/html/rfc4468

this error:

554 5.7.8 URL resolution requires trust relationship

      The submit server does not have a trust relationship with the IMAP
      server specified in the URL argument to BURL.

Re: Starting a Workflow: Send Email Notification not working !

msbara — Thu, 20 May 2021 20:14:10 GMT

In the following document https://bobcares.com/blog/554-permanent-problems-with-the-remote-server/

The related error seems dealing with SPF record.

Re: Starting a Workflow: Send Email Notification not working !

diassynthesis — Thu, 20 May 2021 20:36:31 GMT

@cristinamr i'm getting some trouble to signin with my account in hub.alfresco (I signedin with a second account as @msbara

@msbara is the same user as @diassynthesis

But now, it's OK, I signed in as @diassynthesis

Re: Starting a Workflow: Send Email Notification not working !

cristinamr — Fri, 21 May 2021 07:23:24 GMT

Are you using a custom workflow? If yes: please share with us the code where you call to send the email. If not: could you please tell us step by step how are you configuring and using the default one? (and which one it is).

Re: Starting a Workflow: Send Email Notification not working !

diassynthesis — Fri, 21 May 2021 19:26:46 GMT

Hi @cristinamr

SORRY for my bad English !

- I'm not using any custom workflow.

- The configuration is shown in the attached pictures. The messaging system is working perfectly, cause I'm receiving all the notifications by mail (eg: test message, siteinvite, and also the Start workflow notification (but only for the admin user, cause it's the only user with known credentials), and when another user start a workflow no email can be send and server reply with the related error, because the email is send by the admin user as stated in the config file (dockerfile and the docker-compose.yml files) and in this case the credentials (more exactly the email-password for the user initiating the workflow is unknown).

There is a mismatch between the email account of the user initiating the workflow and the user who try to send the email ( the admin user in our case).

The proof is, when it's the admin user who initiates the workflow, all is running perfectly and the email is sent to the user to whish the task is assigned, because there is a concordance between the credentials of the account of the user initiating the workflow and the user who send the email.

Should I turn mail.from.enabled to false, but in this case where and how can'i provide the user email password ???

NB: All the users are members of the Group EMAIL_CONTRIBUTORS.

best regards.

Re: Starting a Workflow: Send Email Notification not working !

diassynthesis — Sat, 22 May 2021 00:51:14 GMT

SOLVED : mail.from.enabled=false

I've also added a TXT and SPF record to our domain (and i really don't know if it is important or not !!!).

Re: Starting a Workflow: Send Email Notification not working !

cristinamr — Sun, 23 May 2021 07:46:11 GMT

I'm glad you could solve it

Please remove your email address from previous email (security reasons).

Have a nice weekend!

Re: Starting a Workflow: Send Email Notification not working !

diassynthesis — Sun, 23 May 2021 19:21:18 GMT

Thank you for the advice.

Best regards.

Re: Starting a Workflow: Send Email Notification not working !

KarenP3 — Wed, 26 May 2021 16:30:52 GMT

Una volta che ho avuto un problema, non c'era alcun record DMARC e apparentemente questo ha portato al rifiuto dell'e-mail.
Poi non ho capito perché è successo, ora l'ho scoperto, grazie)
https://bobcares.com/blog/554-permanent-problems-with-the-remote-server/ employee monitoring

Re: Starting a Workflow: Send Email Notification not working !

diassynthesis — Thu, 27 May 2021 21:15:49 GMT

@KarenP3 Good news

Re: Starting a Workflow: Send Email Notification not working !

crisdev13 — Tue, 03 Jan 2023 06:26:30 GMT

sir can i have your email configuration in docker compose pls @diassynthesis