topic Re: Some user dashboards not shown in Alfresco Forum

Some user dashboards not shown

lngtai001 — Tue, 07 Feb 2017 08:56:45 GMT

Hi All,We have the issue that when some users login to alfresco their dashboard is missing (It worked previously and stopped one day only for some). Showing the following error:I see the dashboard.xml files are here /app:company_home/st:sites/cm:surf-config/cmages/cm:user/cm:username/cm:dashboard.

Re: Some user dashboards not shown

dpmillau — Thu, 09 Feb 2017 07:16:35 GMT

I feel your pain

I have the same problem trying to migrate Alfresco COmmunity 5.1 from one machine to a new one. Doesn' happen to all users, but to some. I can't work out why or how to fix.

Re: Some user dashboards not shown

lngtai001 — Thu, 09 Feb 2017 08:31:06 GMT

Hi David,

What we have realized thus far is that even if we generate a new alf_ticket with:

http://<host>:<port>/alfresco/service/api/login?u=<username>&pw=<password>

and use this ticket number to get dashboard.xml of user with:

http://<host>:<port>/alfresco/s/remoteadm/has/alfresco/site-data/pages/user/<username>/dashboard.xml?s=sitestore&alf_ticket=<ticketNumber>%20HTTP/1.1

It returns false for broken users and true for non-broken users. So the ticket is not recognised.

We are still investigating.

Re: Some user dashboards not shown

dpmillau — Thu, 09 Feb 2017 22:29:02 GMT

For us we've also noticed that /share/page/console - the Surf Console

isn't showing

Re: Some user dashboards not shown

dpmillau — Tue, 14 Feb 2017 09:01:06 GMT

We worked out our problem. A bit bizzare - we are using postgresql and

had the database tables in the public schema and the alfresco schema - a

database restore accident. This meant that probably the wrong tables

were getting read.

Re: Some user dashboards not shown

lngtai001 — Tue, 14 Feb 2017 09:07:45 GMT

Hi David,

That's great!

We worked out our issue too. Alfresco ran out of disk space and some users cmreferenceValues binary files were missing.

So we did this to fix it.

Re: Some user dashboards not shown

sherwinf — Mon, 13 Apr 2020 16:09:29 GMT

Thanks, that solved an issue I was having as well.

Re: Some user dashboards not shown

jepsontech — Wed, 03 Jun 2020 22:31:33 GMT

Im having this same issue after running out of disk space. the link you gave to fix is giving me a 403 error. can you let me know what the fix is?

Re: Some user dashboards not shown

EddieMay — Thu, 04 Jun 2020 10:41:51 GMT

Hi @jepsontech,

The link = 403 because it routes to our customer support portal.

Re: Some user dashboards not shown

hinaamin — Mon, 26 Jul 2021 19:54:01 GMT

Hello What was the solution for this? I am getting similar error and while clicking on this solution getting an single signon error.

Thanks,

Hina

Re: Some user dashboards not shown

abhinavmishra14 — Mon, 26 Jul 2021 20:57:54 GMT

@hinaamin wrote:

Hello What was the solution for this? I am getting similar error and while clicking on this solution getting an single signon error.

Thanks,

Hina

If you are enterprise customer try opening this url via support portal, solution is available here. You can't access it from here directly : https://myalfresco.force.com/support/apex/KnowledgeWrapperITdotcom?SolutionID=nV3Ogvg3Xp