topic Re: Issue resetting a user password in Alfresco Forum

Issue resetting a user password

rken — Fri, 02 Feb 2018 15:13:35 GMT

Hi Alfresco Users!I have many people using our Alfresco Server, both internal and external. All our internal users sync from an AD server.There is one internal user that has had their account for years and has had no problems until now, they have forgotten their password.As an Admin I have reset her

Re: Issue resetting a user password

jpotts — Fri, 02 Feb 2018 17:15:13 GMT

The password for this user resides in AD. Are other services that also point to AD able to successfully authenticate once the password is reset?

Can you do a simple bind as the user using the new password?

Re: Issue resetting a user password

rken — Mon, 05 Feb 2018 10:18:04 GMT

Hi Jeff,

Thanks for your reply,

However I have just been made aware she is an external user as I brought this up with our AD manager

So she just uses the Alfresco user password

I have checked and I can reset the password of another external user fine and they can get on with it

Re: Issue resetting a user password

rken — Tue, 13 Feb 2018 11:47:12 GMT

To be clear,

I am still having an issue with this,

She can not reset her password successfully but other users can both internal users and external users this issue is just with one external account?

Any ideas?

Please let me know if you need any logs etc

Re: Issue resetting a user password

jpotts — Wed, 14 Feb 2018 17:50:38 GMT

She is an external user. But is she in AD or not?

Re: Issue resetting a user password

rken — Wed, 21 Feb 2018 09:34:35 GMT

Hi Jeff,

She is not in the AD, her user is just in Alfresco

Re: Issue resetting a user password

jpotts — Thu, 01 Mar 2018 17:29:07 GMT

Have her try to log in and then capture the catalina.out during that to see what, if any, error is being thrown.

You might also consider bumping up the logger verbosity for org.alfresco.repo.security.authentication.