topic Unable to create user - failed to retrieve user metadata: in Alfresco Forum https://connect.hyland.com/t5/alfresco-forum/unable-to-create-user-failed-to-retrieve-user-metadata/m-p/57946#M20742 <HTML><HEAD></HEAD><BODY><P>I am using the latest version of alfresco community and although user's are able to login, I'm getting this error when ANY user starts a workflow.&nbsp; The file referenced in the dump is present but the user object is null.&nbsp; Any clues.</P><P></P><P>It gets this error&nbsp;</P><P><SPAN>Unable to create user - failed to retrieve user metadata:</SPAN></P><P><SPAN>and then due to the object being null it states an error about the file not existing but not true, user object is just null so that is the message.&nbsp;&nbsp;</SPAN></P><P></P><P><SPAN>Caused by: org.springframework.extensions.webscripts.WebScriptException: 11120001 Error: A user attempted to access a profile page that no longer exists or is invalid. (file:/opt/alfresco-community/tomcat/webapps/share/WEB-INF/classes/alfresco/templates/org/alfresco/user-profile.js#16)</SPAN></P><P></P><P></P><P>Caused by: org.springframework.extensions.surf.exception.UserFactoryException: Unable to create user - failed to retrieve user metadata:<BR /> at org.springframework.extensions.surf.support.AlfrescoUserFactory.loadUser(AlfrescoUserFactory.java:184)<BR /> ... 53 more<BR />2018-12-12 22:57:38,367 ERROR [org.alfresco.web.site] [ajp-apr-8009-exec-19] org.springframework.web.util.NestedServletException: Request processing failed; nested exception is org.springframework.extensions.surf.exception.UserFactoryException: Unable to retrieve user from repository<BR />org.springframework.extensions.surf.exception.UserFactoryException: Unable to retrieve user from repository<BR /> at org.springframework.extensions.surf.support.AlfrescoUserFactory.loadUser(AlfrescoUserFactory.java:195)<BR /> at org.alfresco.web.site.SlingshotUserFactory.loadUser(SlingshotUserFactory.java:146)<BR /> at org.springframework.extensions.surf.support.AbstractUserFactory.initialiseUser(AbstractUserFactory.java:183)<BR /> at org.springframework.extensions.surf.support.AbstractUserFactory.initialiseUser(AbstractUserFactory.java:101)<BR /> at org.springframework.extensions.surf.RequestContextUtil.initialiseUser(RequestContextUtil.java:260)<BR /> at org.springframework.extensions.surf.RequestContextUtil.populateRequestContext(RequestContextUtil.java:183)<BR /> at org.springframework.extensions.surf.RequestContextUtil.populateRequestContext(RequestContextUtil.java:138)<BR /> at org.springframework.extensions.surf.mvc.AbstractWebFrameworkView.populateRequestContext(AbstractWebFrameworkView.java:385)<BR /> at org.springframework.extensions.surf.mvc.AbstractWebFrameworkView.renderMergedOutputModel(AbstractWebFrameworkView.java:295)<BR /> at org.springframework.web.servlet.view.AbstractView.render(AbstractView.java:264)<BR /> at org.springframework.web.servlet.DispatcherServlet.render(DispatcherServlet.java:1216)<BR /> at org.springframework.web.servlet.DispatcherServlet.processDispatchResult(DispatcherServlet.java:1001)<BR /> at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:945)<BR /> at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:867)<BR /> at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:951)<BR /> at org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:842)<BR /> at javax.servlet.http.HttpServlet.service(HttpServlet.java:624)<BR /> at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:827)<BR /> at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)<BR /> at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)<BR /> at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)<BR /> at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)<BR /> at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)<BR /> at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)<BR /> at org.springframework.extensions.webscripts.servlet.SecurityHeadersFilter.doFilter(SecurityHeadersFilter.java:177)<BR /> at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)<BR /> at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)<BR /> at org.springframework.extensions.webscripts.servlet.CSRFFilter.doFilter(CSRFFilter.java:315)<BR /> at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)<BR /> at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)<BR /> at org.alfresco.web.site.servlet.SSOAuthenticationFilter.doFilter(SSOAuthenticationFilter.java:474)<BR /> at org.alfresco.web.site.servlet.SSOAuthenticationFilter.doFilter(SSOAuthenticationFilter.java:443)<BR /> at org.springframework.extensions.webscripts.servlet.BeanProxyFilter.doFilter(BeanProxyFilter.java:80)<BR /> at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)<BR /> at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)<BR /> at org.alfresco.web.site.servlet.MTAuthenticationFilter.doFilter(MTAuthenticationFilter.java:81)<BR /> at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)<BR /> at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)<BR /> at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:218)<BR /> at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:110)<BR /> at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:506)<BR /> at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:169)<BR /> at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)<BR /> at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:962)<BR /> at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)<BR /> at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:445)<BR /> at org.apache.coyote.ajp.AjpAprProcessor.process(AjpAprProcessor.java:188)<BR /> at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:637)<BR /> at org.apache.tomcat.util.net.AprEndpoint$SocketProcessor.doRun(AprEndpoint.java:2549)<BR /> at org.apache.tomcat.util.net.AprEndpoint$SocketProcessor.run(AprEndpoint.java:2538)<BR /> at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)<BR /> at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)<BR /> at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)<BR /> at java.lang.Thread.run(Thread.java:748)<BR />Caused by: org.springframework.extensions.surf.exception.UserFactoryException: Unable to create user - failed to retrieve user metadata:<BR /> at org.springframework.extensions.surf.support.AlfrescoUserFactory.loadUser(AlfrescoUserFactory.java:184)<BR /> ... 53 more<BR />2018-12-12 23:20:15,092 ERROR [org.springframework.extensions.surf.render.RenderService] [ajp-apr-8009-exec-15] Unable to process template: user-profile<BR />2018-12-12 23:20:15,092 ERROR [org.springframework.extensions.surf.render.RenderService] [ajp-apr-8009-exec-15] An exception occurred while rendering: profile<BR />org.springframework.extensions.surf.exception.RendererExecutionException: 11120002 Failed to execute script 'classpath*:alfresco/templates/org/alfresco/user-profile.js': 11120001 Error: A user attempted to access a profile page that no longer exists or is invalid. (file:/opt/alfresco-community/tomcat/webapps/share/WEB-INF/classes/alfresco/templates/org/alfresco/user-profile.js#16)<BR /> at org.springframework.extensions.webscripts.WebTemplateProcessor.executeBody(WebTemplateProcessor.java:340)<BR /> at org.springframework.extensions.surf.render.AbstractProcessor.execute(AbstractProcessor.java:58)<BR /> at org.springframework.extensions.surf.render.RenderService.processTemplate(RenderService.java:724)<BR /> at org.springframework.extensions.surf.render.bean.TemplateInstanceRenderer.calculateComponentDependencies(TemplateInstanceRenderer.java:77)<BR /> at org.springframework.extensions.surf.render.bean.TemplateInstanceRenderer.body(TemplateInstanceRenderer.java:136)<BR /> at org.springframework.extensions.surf.render.AbstractRenderer.render(AbstractRenderer.java:78)<BR /> at org.springframework.extensions.surf.render.bean.PageRenderer.body(PageRenderer.java:86)<BR /> at org.springframework.extensions.surf.render.AbstractRenderer.render(AbstractRenderer.java:78)<BR /> at org.springframework.extensions.surf.render.RenderService.renderPage(RenderService.java:770)<BR /> at org.springframework.extensions.surf.mvc.PageView.dispatchPage(PageView.java:412)<BR /> at org.springframework.extensions.surf.mvc.PageView.renderView(PageView.java:307)<BR /> at org.springframework.extensions.surf.mvc.AbstractWebFrameworkView.renderMergedOutputModel(AbstractWebFrameworkView.java:321)<BR /> at org.springframework.web.servlet.view.AbstractView.render(AbstractView.java:264)<BR /> at org.springframework.web.servlet.DispatcherServlet.render(DispatcherServlet.java:1216)<BR /> at org.springframework.web.servlet.DispatcherServlet.processDispatchResult(DispatcherServlet.java:1001)<BR /> at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:945)<BR /> at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:867)<BR /> at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:951)<BR /> at org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:842)<BR /> at javax.servlet.http.HttpServlet.service(HttpServlet.java:624)<BR /> at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:827)<BR /> at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)<BR /> at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)<BR /> at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)<BR /> at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)<BR /> at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)<BR /> at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)<BR /> at org.springframework.extensions.webscripts.servlet.SecurityHeadersFilter.doFilter(SecurityHeadersFilter.java:177)<BR /> at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)<BR /> at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)<BR /> at org.springframework.extensions.webscripts.servlet.CSRFFilter.doFilter(CSRFFilter.java:315)<BR /> at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)<BR /> at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)<BR /> at org.alfresco.web.site.servlet.SSOAuthenticationFilter.doFilter(SSOAuthenticationFilter.java:474)<BR /> at org.alfresco.web.site.servlet.SSOAuthenticationFilter.doFilter(SSOAuthenticationFilter.java:443)<BR /> at org.springframework.extensions.webscripts.servlet.BeanProxyFilter.doFilter(BeanProxyFilter.java:80)<BR /> at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)<BR /> at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)<BR /> at org.alfresco.web.site.servlet.MTAuthenticationFilter.doFilter(MTAuthenticationFilter.java:81)<BR /> at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)<BR /> at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)<BR /> at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:218)<BR /> at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:110)<BR /> at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:506)<BR /> at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:169)<BR /> at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)<BR /> at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:962)<BR /> at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)<BR /> at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:445)<BR /> at org.apache.coyote.ajp.AjpAprProcessor.process(AjpAprProcessor.java:188)<BR /> at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:637)<BR /> at org.apache.tomcat.util.net.AprEndpoint$SocketProcessor.doRun(AprEndpoint.java:2549)<BR /> at org.apache.tomcat.util.net.AprEndpoint$SocketProcessor.run(AprEndpoint.java:2538)<BR /> at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)<BR /> at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)<BR /> at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)<BR /> at java.lang.Thread.run(Thread.java:748)<BR />Caused by: org.springframework.extensions.webscripts.WebScriptException: 11120002 Failed to execute script 'classpath*:alfresco/templates/org/alfresco/user-profile.js': 11120001 Error: A user attempted to access a profile page that no longer exists or is invalid. (file:/opt/alfresco-community/tomcat/webapps/share/WEB-INF/classes/alfresco/templates/org/alfresco/user-profile.js#16)<BR /> at org.springframework.extensions.webscripts.processor.JSScriptProcessor.executeScript(JSScriptProcessor.java:217)<BR /> at org.springframework.extensions.webscripts.WebTemplateProcessor.executeBody(WebTemplateProcessor.java:334)<BR /> ... 56 more<BR />Caused by: org.springframework.extensions.webscripts.WebScriptException: 11120001 Error: A user attempted to access a profile page that no longer exists or is invalid. (file:/opt/alfresco-community/tomcat/webapps/share/WEB-INF/classes/alfresco/templates/org/alfresco/user-profile.js#16)<BR /> at org.springframework.extensions.webscripts.processor.JSScriptProcessor.executeScriptImpl(JSScriptProcessor.java:343)<BR /> at org.springframework.extensions.webscripts.processor.JSScriptProcessor.executeScript(JSScriptProcessor.java:209)<BR /> ... 57 more<BR />Caused by: org.mozilla.javascript.JavaScriptException: Error: A user attempted to access a profile page that no longer exists or is invalid. (file:/opt/alfresco-community/tomcat/webapps/share/WEB-INF/classes/alfresco/templates/org/alfresco/user-profile.js#16)<BR /> at org.mozilla.javascript.gen.file__opt_alfresco_community_tomcat_webapps_share_WEB_INF_classes_alfresco_templates_org_alfresco_user_profile_js_47._c_main_1(file:/opt/alfresco-community/tomcat/webapps/share/WEB-INF/classes/alfresco/templates/org/alfresco/user-profile.js:16)<BR /> at org.mozilla.javascript.gen.file__opt_alfresco_community_tomcat_webapps_share_WEB_INF_classes_alfresco_templates_org_alfresco_user_profile_js_47.call(file:/opt/alfresco-community/tomcat/webapps/share/WEB-INF/classes/alfresco/templates/org/alfresco/user-profile.js)<BR /> at org.mozilla.javascript.optimizer.OptRuntime.callName0(OptRuntime.java:74)<BR /> at org.mozilla.javascript.gen.file__opt_alfresco_community_tomcat_webapps_share_WEB_INF_classes_alfresco_templates_org_alfresco_user_profile_js_47._c_script_0(file:/opt/alfresco-community/tomcat/webapps/share/WEB-INF/classes/alfresco/templates/org/alfresco/user-profile.js:21)<BR /> at org.mozilla.javascript.gen.file__opt_alfresco_community_tomcat_webapps_share_WEB_INF_classes_alfresco_templates_org_alfresco_user_profile_js_47.call(file:/opt/alfresco-community/tomcat/webapps/share/WEB-INF/classes/alfresco/templates/org/alfresco/user-profile.js)<BR /> at org.mozilla.javascript.ContextFactory.doTopCall(ContextFactory.java:394)<BR /> at org.mozilla.javascript.ScriptRuntime.doTopCall(ScriptRuntime.java:3091)<BR /> at org.mozilla.javascript.gen.file__opt_alfresco_community_tomcat_webapps_share_WEB_INF_classes_alfresco_templates_org_alfresco_user_profile_js_47.call(file:/opt/alfresco-community/tomcat/webapps/share/WEB-INF/classes/alfresco/templates/org/alfresco/user-profile.js)<BR /> at org.mozilla.javascript.gen.file__opt_alfresco_community_tomcat_webapps_share_WEB_INF_classes_alfresco_templates_org_alfresco_user_profile_js_47.exec(file:/opt/alfresco-community/tomcat/webapps/share/WEB-INF/classes/alfresco/templates/org/alfresco/user-profile.js)<BR /> at org.springframework.extensions.webscripts.processor.JSScriptProcessor.executeScriptImpl(JSScriptProcessor.java:333)</P></BODY></HTML> Fri, 14 Dec 2018 09:20:15 GMT sparky_chiphead 2018-12-14T09:20:15Z Unable to create user - failed to retrieve user metadata: https://connect.hyland.com/t5/alfresco-forum/unable-to-create-user-failed-to-retrieve-user-metadata/m-p/57946#M20742 I am using the latest version of alfresco community and although user's are able to login, I'm getting this error when ANY user starts a workflow.&nbsp; The file referenced in the dump is present but the user object is null.&nbsp; Any clues.It gets this error&nbsp;Unable to create user - failed to retrieve user me Fri, 14 Dec 2018 09:20:15 GMT https://connect.hyland.com/t5/alfresco-forum/unable-to-create-user-failed-to-retrieve-user-metadata/m-p/57946#M20742 sparky_chiphead 2018-12-14T09:20:15Z Re: Unable to create user - failed to retrieve user metadata: https://connect.hyland.com/t5/alfresco-forum/unable-to-create-user-failed-to-retrieve-user-metadata/m-p/57947#M20743 <HTML><HEAD></HEAD><BODY><P>After more looking around.&nbsp; I found that the task only has the above issue when the "Send Email Notification" checkbox is checked.&nbsp; &nbsp;If this is not checked the task works fine.</P><P></P><P>Looks like null user is a byproduct of something wrong with the email..</P><P></P><P>Email works throughout the rest of the application.</P></BODY></HTML> Fri, 14 Dec 2018 11:22:23 GMT https://connect.hyland.com/t5/alfresco-forum/unable-to-create-user-failed-to-retrieve-user-metadata/m-p/57947#M20743 sparky_chiphead 2018-12-14T11:22:23Z