topic Re: error when trying to edit file using google Docs in Alfresco Forum

error when trying to edit file using google Docs

tihal — Sun, 20 May 2018 14:11:11 GMT

#Hello,I have installed alfresco on Linux machine using alfresco-community-installer-201707-linux-x64.bin file.I have uploaded a file "test.docx". When trying to edit it with Google Docs and after allowing access to my Gmail account, I got the following message :""Your authorization has been receive

Re: error when trying to edit file using google Docs

jpotts — Wed, 30 May 2018 22:47:18 GMT

Welcome to the Alfresco community!

Does the email address on your Alfresco account match your Google Docs username exactly?

Do you have the popup blocker disabled for the URL of your Alfresco server?

Have you tried clearing your browser cache and restarting the browser?

Can you use Google Docs on its own successfully to create and edit documents using the same browser you are trying to use with Alfresco?

Are you behind a corporate proxy that might be intercepting the Google SSL certificate? If so, or you don't know, can you try from a different machine on a different network?

Re: error when trying to edit file using google Docs

tihal — Sun, 03 Jun 2018 09:51:54 GMT

Yes I am behind a corporate proxy.

Thanks for your help.

Re: error when trying to edit file using google Docs

jpotts — Mon, 11 Jun 2018 02:48:15 GMT

When you try it from a location that is not behind your corporate proxy, does it work?

Re: error when trying to edit file using google Docs

tihal — Mon, 11 Jun 2018 13:08:32 GMT

Yes, It works.

Please, which firewall ports need to be open?

Thanks

Re: error when trying to edit file using google Docs

jpotts — Mon, 11 Jun 2018 14:09:16 GMT

I don't think this is a port issue. I think this is an SSL issue caused by your proxy. Corporate proxies often intercept the SSL certificate from the external site and replace it with a corporate certificate. One thing you can try is adding the corporate certificate to your browser so that it accepts it.