topic Can't preview files. in Alfresco Forum

Can't preview files.

rppf — Wed, 13 Feb 2019 02:39:37 GMT

I'm having a problem with my alfresco instance. It can't preview docx,pptx,txt, etc., files.I'm using - CentOS Linux release 7.5.1804 (Core)- alfresco-4.2.c.Tomcat and soffice are properly running.Here attached some screenshot.

Re: Can't preview files.

vidhipanchal — Wed, 13 Feb 2019 06:16:43 GMT

Hi,

Could you please check out this link?

Preview of Word/Excel/PowerPoint files doesn't work

Maybe that will help you.

Thanks,

ContCentric

Re: Can't preview files.

rppf — Thu, 14 Feb 2019 01:37:21 GMT

Tried that, still not working. Even PDF files, alfresco can't view them.

Re: Can't preview files.

vidhipanchal — Thu, 14 Feb 2019 04:35:48 GMT

Hi,

Are you getting any error whenever you try to open any file?
Please check and attach here.

Thanks

ContCentric

Re: Can't preview files.

rppf — Thu, 14 Feb 2019 05:17:03 GMT

Vidhi Panchal‌

This is the screenshot

Re: Can't preview files.

vidhipanchal — Thu, 14 Feb 2019 08:03:09 GMT

Can you check catalina.out file when you try to preview file?

Thanks,

ContCentric

Re: Can't preview files.

rppf — Fri, 15 Feb 2019 05:36:43 GMT

This is the error when I try to view the file
Node does not exist: workspace://SpacesStore/af3ec9b2-48cc-4bb9-9e5f-bbb40d0963b3

Re: Can't preview files.

rppf — Wed, 20 Feb 2019 01:53:11 GMT

Any updates? Here is the log. I'm not also able to preview PDF files.

Re: Can't preview files.

rppf — Tue, 26 Feb 2019 00:55:09 GMT

Any updates? Just 75 views? I expected more on this forum. smh.

Re: Can't preview files.

kgastaldo — Thu, 28 Feb 2019 14:35:43 GMT

I've posted a link to this topic in the discord channel. Hopefully someone there can take a look!

Re: Can't preview files.

douglascrp — Thu, 28 Feb 2019 14:52:33 GMT

Are you able to reach that document using the Node Browser?

If you can, then check its details, and see if the renditions for preview and thumbnails are there.

I am not sure if this is related or not, but you have lots of errors related with alfrescoReporting. I guess this is a custom module developed by you.

And just to understand, when did the error started to appear?

Have you installed any addon recently?

I see you have the alfviral addon installed, and it has detected some infected files:

2019-01-23 22:05:08,313  INFO  [security.antivirus.CommandScan] [http-apr-8080-exec-4] com.fegor.alfresco.security.antivirus.CommandScan: [Aspect SCANNED_FROM_COMMAND assigned for e66040e7-3c00-492e-88e4-520524aadd65]
 2019-01-23 22:05:08,314  INFO  [alfresco.action.VirusScan] [http-apr-8080-exec-4] com.fegor.alfresco.action.VirusScan: [ALERT File: store://2019/1/23/16/17/b7bf6bd2-f225-4990-9224-1620f2343f74.bin is infected!]
 2019-01-23 22:05:11,630  INFO  [security.antivirus.CommandScan] [http-apr-8080-exec-1] com.fegor.alfresco.security.antivirus.CommandScan: [Aspect SCANNED_FROM_COMMAND assigned for e66040e7-3c00-492e-88e4-520524aadd65]
 2019-01-23 22:05:11,630  INFO  [alfresco.action.VirusScan] [http-apr-8080-exec-1] com.fegor.alfresco.action.VirusScan: [ALERT File: store://2019/1/23/16/17/b7bf6bd2-f225-4990-9224-1620f2343f74.bin is infected!]
 2019-01-23 22:11:06,521  INFO  [security.antivirus.CommandScan] [http-apr-8080-exec-4] com.fegor.alfresco.security.antivirus.CommandScan: [Aspect SCANNED_FROM_COMMAND assigned for e66040e7-3c00-492e-88e4-520524aadd65]
 2019-01-23 22:11:06,521  INFO  [alfresco.action.VirusScan] [http-apr-8080-exec-4] com.fegor.alfresco.action.VirusScan: [ALERT File: store://2019/1/23/16/17/b7bf6bd2-f225-4990-9224-1620f2343f74.bin is infected!]‍‍‍‍‍‍

Isn't there by any chance that it had removed your files?

I am asking this because I don't know the behaviour for when it detects infected files, but I think it is worth checking for this.

Re: Can't preview files.

rppf — Fri, 01 Mar 2019 00:43:50 GMT

Thank you.Kristen Gastaldo

Re: Can't preview files.

douglascrp — Wed, 17 Apr 2019 02:22:44 GMT

Hello.

Well, most of the members here use their free time to help others here, so you have to be patient, or try to figure out by yourself... not willing to be rude, but that is the truth.

Besides that, I myself have answered and asked for more information here https://community.alfresco.com/message/842164-re-cant-preview-files?commentID=842164&et=watches.email.thread#comment-842…

But I got nothing from you....