topic Re: Support for Alfresco Community Edition. in Alfresco Forum

Support for Alfresco Community Edition.

redalfresco — Sun, 21 Jan 2018 14:14:38 GMT

Started discovering Alfresco Community Edition, and getting here and there some errors/bugs messages. Can we get kind of a support from alfresco if this installation is used for a small group of users, or a small company, less than 20 users. What are the formalities

Re: Support for Alfresco Community Edition.

douglascrp — Mon, 22 Jan 2018 01:47:13 GMT

There is no support from Alfresco at all for the Alfresco Community.

The only kind of "support" you will have is what the community can offer to you, like this forum and the IRC channel.

Re: Support for Alfresco Community Edition.

redalfresco — Mon, 22 Jan 2018 07:37:33 GMT

Thanks Douglas,

Appreciate your quick response, that is quite clear...unfortunately for all of us, community users.

Was thinking of a service Alfresco may have that is "paid support" depending on the level of the support we are looking for.

Re: Support for Alfresco Community Edition.

rahul — Mon, 22 Jan 2018 11:34:53 GMT

Hi Reda,

As Douglas said, there is no support from Alfresco team apart from the community platform and IRC chat. To expedite and execute the things with better efficiency, you can have a paid support contract with some of the community partner company of Alfresco.

Thanks,

Rahul

Re: Support for Alfresco Community Edition.

douglascrp — Mon, 22 Jan 2018 12:54:56 GMT

Well, that is not completely right, as by contract, Alfresco Partners are not allowed to provide support for the community version users.

Because of that, I guess the best option would bo to pay someone working with the community version.

You can find several at http://orderofthebee.org/professionals/ (our company included)

Re: Support for Alfresco Community Edition.

redalfresco — Mon, 22 Jan 2018 14:53:47 GMT

Thanks, well noted.