topic Re: When i login alfresco am facing this Error ( Your authentication details have not been recognized or Alfresco may not be available at this time.) & (If it is possible to delete the super admin credentials) in Alfresco Forum

When i login alfresco am facing this Error ( Your authentication details have not been recognized or Alfresco may not be available at this time.) & (If it is possible to delete the super admin credentials)

karuppasamy — Mon, 18 Jun 2018 14:30:23 GMT

When i login the am facing this Error ( Your authentication details have not been recognized or Alfresco may not be available at this time.) & (If it is possible to delete the super admin credentials)

Re: When i login alfresco am facing this Error ( Your authentication details have not been recognized or Alfresco may not be available at this time.) & (If it is possible to delete the super admin credentials)

davidm — Tue, 19 Jun 2018 08:38:13 GMT

It seems that the Solr search engine is failing when it tries to make an internal backup and does not accept connections. If you environment is NOT productive or your contents are not too big try reindexing Solr engine.
Have you recently changed your data model? If so, make sure that you have not deleted any type or property that you have in any content.

Re: When i login alfresco am facing this Error ( Your authentication details have not been recognized or Alfresco may not be available at this time.) & (If it is possible to delete the super admin credentials)

karuppasamy — Tue, 19 Jun 2018 09:06:16 GMT

Hi@David Mendiola

I did't change the any datamodel and how to get back this....

Re: When i login alfresco am facing this Error ( Your authentication details have not been recognized or Alfresco may not be available at this time.) & (If it is possible to delete the super admin credentials)

billydekid — Tue, 19 Jun 2018 11:38:18 GMT

Hi karuppasamy Chelladurai‌,
1. Another simple diagnose is to check status of database services since user authentication is stored in database. Try to run [Alfresco_Installation_path]/./alfresco.sh status

2. Could you share most recent alfresco.log after you restarted alfresco services?

Re: When i login alfresco am facing this Error ( Your authentication details have not been recognized or Alfresco may not be available at this time.) & (If it is possible to delete the super admin credentials)

davidm — Wed, 20 Jun 2018 09:45:13 GMT

Could you try reindex?

Please attach current solr.log.

Re: When i login alfresco am facing this Error ( Your authentication details have not been recognized or Alfresco may not be available at this time.) & (If it is possible to delete the super admin credentials)

karuppasamy — Wed, 20 Jun 2018 14:32:52 GMT

Hi David Mendiola

Pls guide me... I am new to Alfresco

How to do the reindex?

Also i attached the solr log above.

Re: When i login alfresco am facing this Error ( Your authentication details have not been recognized or Alfresco may not be available at this time.) & (If it is possible to delete the super admin credentials)

karuppasamy — Wed, 20 Jun 2018 14:58:12 GMT

Hi Bayu Widyasanyata.

I shared the recent alfresco.log( alfresco.log.2018-06-19 ) above.

sorry i am not able to see the alfresco.sh in installation path.

Re: When i login alfresco am facing this Error ( Your authentication details have not been recognized or Alfresco may not be available at this time.) & (If it is possible to delete the super admin credentials)

davidm — Wed, 20 Jun 2018 14:58:34 GMT

Performing a full reindex with Solr | Alfresco Documentation

Re: When i login alfresco am facing this Error ( Your authentication details have not been recognized or Alfresco may not be available at this time.) & (If it is possible to delete the super admin credentials)

karuppasamy — Thu, 21 Jun 2018 07:03:14 GMT

David Mendiola‌

When i was installed the Alfresco i did'nt check the solr4 option and now i don't have a solr4 folder but i checked the solr option.

So i need to reinstall or ??

Re: When i login alfresco am facing this Error ( Your authentication details have not been recognized or Alfresco may not be available at this time.) & (If it is possible to delete the super admin credentials)

davidm — Thu, 21 Jun 2018 07:34:44 GMT

What version of alfresco have you installed?

Here you have the link to perform a full reindex of previos version of solr4:
Performing a full reindex with Solr | Alfresco Documentation

Re: When i login alfresco am facing this Error ( Your authentication details have not been recognized or Alfresco may not be available at this time.) & (If it is possible to delete the super admin credentials)

karuppasamy — Thu, 21 Jun 2018 11:20:43 GMT

David Mendiola‌

I have installed Alfesco Community - 5.1.0 (r122274-b3)

Re: When i login alfresco am facing this Error ( Your authentication details have not been recognized or Alfresco may not be available at this time.) & (If it is possible to delete the super admin credentials)

davidm — Thu, 21 Jun 2018 12:34:46 GMT

try yo reindex solr with the previous link or if your environment allows it re-install alfresco with solr4

Re: When i login alfresco am facing this Error ( Your authentication details have not been recognized or Alfresco may not be available at this time.) & (If it is possible to delete the super admin credentials)

karuppasamy — Thu, 21 Jun 2018 13:36:19 GMT

David Mendiola‌

Thanks for your Assists 🙂

Will try.

Re: When i login alfresco am facing this Error ( Your authentication details have not been recognized or Alfresco may not be available at this time.) & (If it is possible to delete the super admin credentials)

karuppasamy — Thu, 28 Jun 2018 06:13:21 GMT

David Mendiola‌

I did reindex solr with previous link.

Now i able to logging into the Akfesco Dashboard page.

Thankyou so much for your assists.

Re: When i login alfresco am facing this Error ( Your authentication details have not been recognized or Alfresco may not be available at this time.) & (If it is possible to delete the super admin credentials)

davidm — Thu, 28 Jun 2018 07:02:57 GMT

Great !

Regards.

DavidMM.

Re: When i login alfresco am facing this Error ( Your authentication details have not been recognized or Alfresco may not be available at this time.) & (If it is possible to delete the super admin credentials)

karuppasamy — Mon, 02 Jul 2018 07:34:07 GMT

David Mendiola‌

Sorry!

Am able to logging in alfresco but not restored the files in specific folder( D::Alfresco_/ alf_data/ solr/ workspace-SpacesStore/ ).

Pls help me on this.

Re: When i login alfresco am facing this Error ( Your authentication details have not been recognized or Alfresco may not be available at this time.) & (If it is possible to delete the super admin credentials)

davidm — Mon, 02 Jul 2018 08:06:47 GMT

When you re-index your solr system the path of your binary files dont change, only change the index in %ALFRESCO_HOME%/alf_data/solr4/index.

Maybe it would be useful for you to read the alfresco documentation to understand the architecture of alfresco to understand the problem that you have in your system:

Administering | Alfresco Documentation