topic Re: User no longer receives email notifications even when personal setting is enabled in Alfresco Forum

User no longer receives email notifications even when personal setting is enabled

ramilramasola — Thu, 27 Jul 2017 06:43:49 GMT

Hello Guys,We have a certain user in our organization who regularly receives activity Email Notifications from the sites where she belongs. Then a few weeks ago, this user no longer receives the Email Notifications while the other site members still receives Email Notifications. She also hasn't chan

Re: User no longer receives email notifications even when personal setting is enabled

calvo — Thu, 27 Jul 2017 07:33:59 GMT

Hi,

Could you please review log files?. Maybe it contains more information about the issue.

Moreover, check your mail server logs. Are mails reaching to your mail server?

Regards,

Re: User no longer receives email notifications even when personal setting is enabled

mehe — Thu, 27 Jul 2017 07:36:42 GMT

Is it verified, that the mail isn't dropped by the receiving account - maybe as spam or sorted out by other mail filters?

Re: User no longer receives email notifications even when personal setting is enabled

ramilramasola — Thu, 27 Jul 2017 08:41:58 GMT

Sorry I forgot to mention it ... We also looked in the user's spam folder and the other folders as well, still no Alfresco emails found.

Re: User no longer receives email notifications even when personal setting is enabled

ramilramasola — Thu, 27 Jul 2017 08:45:41 GMT

We've checked the Alfresco logs, no info about it.

As for the mail server logs, I'll ask our infra team, thanks for that suggestion. BTW, isn't that weird that other users receive Alfresco Emails (meaning it is reaching the mail server) and this specific user does not?

Re: User no longer receives email notifications even when personal setting is enabled

mehe — Thu, 27 Jul 2017 08:49:05 GMT

- yes, weird - a last dumb question: the email-address is configured correctly in the alfresco user profile?

Re: User no longer receives email notifications even when personal setting is enabled

cesarista — Thu, 27 Jul 2017 10:55:26 GMT

Relating to this. If your users come from an external LDAP / AD: Did you experience or see problems regarding syncronization of users accounts ?

Regards.

--C.

Re: User no longer receives email notifications even when personal setting is enabled

cesarista — Thu, 27 Jul 2017 10:56:38 GMT

Mail user quotas, maybe ?

Regards.

--C.

Re: User no longer receives email notifications even when personal setting is enabled

ramilramasola — Fri, 28 Jul 2017 06:07:57 GMT

@Martin Yup it is configured properly

Re: User no longer receives email notifications even when personal setting is enabled

ramilramasola — Fri, 28 Jul 2017 06:10:07 GMT

@Cesar - Nope, users are not coming from LDAP

Re: User no longer receives email notifications even when personal setting is enabled

ramilramasola — Fri, 28 Jul 2017 06:11:23 GMT

Hmm I'll take a look at your suggestion with our Infra team. Thanks!