topic Re: Can't make Record Management work in Alfresco Archive

Can't make Record Management work

fernandocabral — Sun, 16 Nov 2014 20:43:13 GMT

Operating system: Linux Mint Qiana, Core I7, 6 GB RAM (and a second machine with 16 GB RAM).I've installed alfresco community 5.0.b and it worked fine. Then I installed Record Management (alfresco-rm-2.3.a.1-1104) and it stopped working. When I try to login, I get the following message:* * * * * * *

Re: Can't make Record Management work

afaust — Mon, 17 Nov 2014 13:39:07 GMT

Hello,

can you please post your alfresco.log file contents? This error looks like your Repository did not start up properly or you may have configured an incorrect endpoint for Share - but I assume the installation worked before you added the Records Management module, so I'd like to check the alfresco.log first…

Regards
Axel

Re: Can't make Record Management work

fernandocabral — Mon, 17 Nov 2014 16:04:55 GMT

AFaust

Yes, before installing the RM module, the system was working fine (see attached log).

During the installation, the script displays no errors, so I presume installing process is fine.
Nevertheless, when I start the servers again, the result IS different.When I try to login, I get the message "Your authentication details have not been recognized or else Alfresco is not
available right now" (this is a translation, so original message could be a little different).
So, this time, the system does not allow me to log in.

Many thanks.

- fernando

Re: Can't make Record Management work

afaust — Tue, 18 Nov 2014 08:27:52 GMT

Hello,

your Alfresco Repository does not start up because of an error with the RM module. After checking the community file lists for <a href="https://wiki.alfresco.com/wiki/Community_file_list_5.0.a">Alfresco 5.0.a</a> and <a href="https://wiki.alfresco.com/wiki/Community_file_list_5.0.b">5.0.b</a> it seems clear to me that you are running an incompatible combination of Alfresco core and RM. Please use the correct Records Management version for the 5.0.b release.

Regards
Axel

Re: Can't make Record Management work

fernandocabral — Tue, 18 Nov 2014 08:37:06 GMT

Thank you, Axel. I had an intuition that the issue could be related to version incompatibility. Nervertheless, no matter how much I tried, it did not find any information concerning this. I downloaded both modules from the the official repository. Since I couldn't find any information concerning available versions and their compatibility, I assumed this would not be a problem.

Any way, is there any thing you can tell me about finding and downloading the right packages?

Thanks a lot.

- fernando

Re: Can't make Record Management work

afaust — Tue, 18 Nov 2014 11:51:49 GMT

Hello,

please use the links I provided in my last reply…

Regards
Axel

Re: Can't make Record Management work

fernandocabral — Tue, 18 Nov 2014 21:53:57 GMT

Yes, it did worked. Thank you very much.

- fernando