topic Re: problems acessing alfresco after installation in Alfresco Archive

problems acessing alfresco after installation

thk — Tue, 12 May 2015 14:25:11 GMT

Hi,I installed the Alfresco community version alfresco 5.0.d on a CentOS 6.6 system according to http://docs.alfresco.com/community/tasks/simpleinstall-community-lin-text.html. But if I now try to access alfresco from my windows-pc using http://:8080/share or only http://:8080 I just got unable to c

Re: problems acessing alfresco after installation

sujaypillai — Tue, 12 May 2015 15:25:24 GMT

Can you post the content of your /etc/hosts file?

Re: problems acessing alfresco after installation

thk — Tue, 12 May 2015 16:01:37 GMT

Thanks for reply. Here comes the /etc/hosts file; (I only renamed it to hosts.log to make it uploadable)

Re: problems acessing alfresco after installation

hgindl — Wed, 13 May 2015 08:40:00 GMT

how does your /etc/sysconfig/network file look like?

Re: problems acessing alfresco after installation

thk — Wed, 13 May 2015 13:28:09 GMT

here comes the /etc/sysconfig/network file.

Re: problems acessing alfresco after installation

thk — Thu, 14 May 2015 20:40:30 GMT

I became this warning while installing, but it shouldn`t cause a completey not working ("will not prevent Alfresco from functioning")

This environment is not configured optimally for Alfresco - please carefully
review this list before continuing.

While these issues will not prevent Alfresco from functioning, some product
features may be unavailable, or the system may not perform optimally.

Insufficient system RAM (4.0GB+): 3.78GBSMTP TCP port in use: 25‍‍‍‍‍‍‍

Re: problems acessing alfresco after installation

thk — Fri, 15 May 2015 16:46:00 GMT

ok I increased the RAM of the VM to 8GB but still the errors in alfresco.log
Can anybody help me to get alfresco running?

Re: problems acessing alfresco after installation

mrogers — Fri, 15 May 2015 18:32:31 GMT

your problem is with networking your VM can't access its own name. Adding Ram is useful but fix your network first.

Re: problems acessing alfresco after installation

thk — Mon, 18 May 2015 19:53:00 GMT

thanks a lot, I added the hostname to /etc/hosts file and now there are no error messages in alfresco.log after restarting Alfresco.
But if I want to call the site with http://IP-Adress:8080/share I still got "unable to connect"

There seems to be listening at port 8080:
netstat -an | grep 8080 | grep -i listen
tcp        0      0 :::8080                     :::*                        LISTEN

But I`m not sure if the firewall of the company blocks the port.
Here the output of iptables:
iptables -L
Chain INPUT (policy ACCEPT)
target     prot opt source               destination
ACCEPT     all – anywhere             anywhere            state RELATED,ESTABLISHED
ACCEPT     icmp – anywhere             anywhere
ACCEPT     all – anywhere             anywhere
ACCEPT     tcp – anywhere             anywhere            state NEW tcp dpt:ssh
ACCEPT     tcp – anywhere             anywhere            tcp dpt:http
REJECT     all – anywhere             anywhere            reject-with icmp-host-prohibited
ACCEPT     tcp – anywhere             anywhere            state NEW tcp dpt:mysql

Chain FORWARD (policy ACCEPT)
target     prot opt source               destination
REJECT     all – anywhere             anywhere            reject-with icmp-host-prohibited

Chain OUTPUT (policy ACCEPT)
target     prot opt source               destination

NMap also say 8080 is open:

[root@SLCTEST alfresco-5.0.d]# nmap -sS -O 127.0.0.1

Starting Nmap 5.51 ( http://nmap.org ) at 2015-05-18 17:11 BRT
Nmap scan report for localhost (127.0.0.1)
Host is up (0.000035s latency).
Not shown: 989 closed ports
PORT     STATE SERVICE
22/tcp   open ssh
25/tcp   open smtp
80/tcp   open http
139/tcp open netbios-ssn
445/tcp open microsoft-ds
3306/tcp open mysql
5432/tcp open postgresql
7070/tcp open realserver
8009/tcp open ajp13
8080/tcp open http-proxy
8443/tcp open https-alt
No exact OS matches for host (If you know what OS is running on it, see http://nmap.org/submit/ ).
TCP/IP fingerprint:

Re: problems acessing alfresco after installation

thk — Wed, 27 May 2015 17:10:00 GMT

Anybody can help here?
The firewall seems not to be the problem. I installed now in parallel a Windows installation of Alfresco 5.0d on my PC and I can access This Alfresco from every computer within the company. So I don`t know why in cannot access the Alfresco 5.0d installed on the Centos-VM. On this Centos-VM I have also running Joomla and WordPress and they are accessible without problems.
Thanks for any help

Re: problems acessing alfresco after installation

eswbitto — Wed, 27 May 2015 18:34:43 GMT

@thk,

do a netstat -tulpn and see if you have any ports being used that alfresco would normally use.

Re: problems acessing alfresco after installation

thk — Fri, 29 May 2015 12:46:00 GMT

Thanks for replying.
That`s the result of netstat (Alfresco is running):

[root@SLCTEST local]# netstat -tulpn
Active Internet connections (only servers)
Proto Recv-Q Send-Q Local Address Foreign Address Stat e PID/Program name
tcp 0 0 0.0.0.0:22 0.0.0.0:* LIST EN 943/sshd
tcp 0 0 127.0.0.1:5432 0.0.0.0:* LIST EN 27807/postgres
tcp 0 0 127.0.0.1:25 0.0.0.0:* LIST EN 1174/master
tcp 0 0 0.0.0.0:3306 0.0.0.0:* LIST EN 1081/mysqld
tcp 0 0 :::1139 :::* LIST EN 27833/java
tcp 0 0 :::22 :::* LIST EN 943/sshd
tcp 0 0 ::1:5432 :::* LIST EN 27807/postgres
tcp 0 0 ::1:25 :::* LIST EN 1174/master
tcp 0 0 :::8443 :::* LIST EN 27833/java
tcp 0 0 :::7070 :::* LIST EN 27833/java
tcp 0 0 :::56580 :::* LIST EN 27833/java
tcp 0 0 ::ffff:127.0.0.1:8005 :::* LIST EN 27833/java
tcp 0 0 :::1445 :::* LIST EN 27833/java
tcp 0 0 :::8009 :::* LIST EN 27833/java
tcp 0 0 :::8080 :::* LIST EN 27833/java
tcp 0 0 :::80 :::* LIST EN 1185/httpd
udp 0 0 :::40402 :::* 27833/java
udp 0 0 :::1137 :::* 27833/java

After stopping Alfresco I get:

[root@SLCTEST alfresco-5.0.d]# netstat -tulpn
Active Internet connections (only servers)
Proto Recv-Q Send-Q Local Address               Foreign Address             State       PID/Program name
tcp        0      0 0.0.0.0:22                  0.0.0.0:*                   LISTEN      943/sshd
tcp        0      0 127.0.0.1:25                0.0.0.0:*                   LISTEN      1174/master
tcp        0      0 0.0.0.0:3306                0.0.0.0:*                   LISTEN      1081/mysqld
tcp        0      0 :::22                       :::*                        LISTEN      943/sshd
tcp        0      0 ::1:25                      :::*                        LISTEN      1174/master
tcp        0      0 :::80                       :::*                        LISTEN      1185/httpd

Re: problems acessing alfresco after installation

eswbitto — Fri, 29 May 2015 15:55:07 GMT

I honestly couldn't tell ya. I would hose the install and then re-install again. If you have production data then I would do a backup of the data and database first.

Re: problems acessing alfresco after installation

thk — Mon, 01 Jun 2015 12:33:28 GMT

I reinstalled but still have the same problem

Re: problems acessing alfresco after installation

eswbitto — Mon, 01 Jun 2015 17:22:44 GMT

Do you have another instance of tomcat running?

With a fresh install and the correct network settings you should have no trouble with accessing it. I've used every version of centos with vanilla installs of alfresco and the only thing I ever do on the server side is turn the firewalld (or iptables) off. Make sure the networking side is working and I'm good to go.

Re: problems acessing alfresco after installation

thk — Wed, 03 Jun 2015 18:06:31 GMT

there are other applications on the server running using LAMP but not tomcat

Re: problems acessing alfresco after installation

eswbitto — Thu, 04 Jun 2015 16:13:54 GMT

Why don't you try this….Create a virtual machine (virtual box) do a lamp, but only install alfresco on it. If everthing works then you know that there is nothing wrong and you have to look at other applications that maybe using the ports.

Re: problems acessing alfresco after installation

mrogers — Thu, 04 Jun 2015 17:20:00 GMT

And if alfresco doesn't start then please post the relevant bit of your log file. Centos commonly has networking problems but fixing the hosts file is normally all that is required.

Re: problems acessing alfresco after installation

thk — Thu, 18 Jun 2015 19:08:26 GMT

Hi,

we can access the server even from outside of our company typing the IP-address, but if I type http://<ip-adress>:8080 or http://<ip-adress>:8080/share I get "unable to connect" never mind if from inside or outside of the company. On the same server is running for example Joomla using Apache and its accessible ´via internet without problems from inside and outside of the company. We opened our company firewall (Palo Alto) for port 80, 8080 and 5432 to make Alfresco accessible from outside (any other ports that have to be opened for Alfresco?). Above I also posted you the entry of the iptables.
Attached again my log file
Starting Alfresco looks quite ok:

[root@SLCTEST alfresco-5.0.d]# ./alfresco.sh start
waiting for server to start…. done
server started
/opt/alfresco-5.0.d/postgresql/scripts/ctl.sh : postgresql  started at port 5432
Using CATALINA_BASE:   /opt/alfresco-5.0.d/tomcat
Using CATALINA_HOME:   /opt/alfresco-5.0.d/tomcat
Using CATALINA_TMPDIR: /opt/alfresco-5.0.d/tomcat/temp
Using JRE_HOME:        /opt/alfresco-5.0.d/java
Using CLASSPATH:       /opt/alfresco-5.0.d/tomcat/bin/bootstrap.jar:/opt/alfresco-5.0.d/tomcat/bin/tomcat-juli.jar
Using CATALINA_PID:    /opt/alfresco-5.0.d/tomcat/temp/catalina.pid
Tomcat started.
/opt/alfresco-5.0.d/tomcat/scripts/ctl.sh : tomcat started‍‍‍‍‍‍‍‍‍‍‍‍

I also tried to adapt the alfresco-global.properties changing 127.0.0.1 by the ip-address of the VM but still the same:
alfresco.context=alfresco
alfresco.host="ip-address of the VM"
alfresco.port=8080
alfresco.protocol=http

share.context=share
share.host="ip-address of the VM"
share.port=8080
share.protocol=http

The only thing I couldn`t check is if I can access Alfresco from the VM itsself using http://127.0.0.1:8080/share since I didn`t manage to open a browser window (there is nothing like this installed on the centos machine) in this virtual server and redirect the display on my windows PC.

I hope somebody can help me!

Re: problems acessing alfresco after installation

eswbitto — Fri, 19 Jun 2015 16:03:10 GMT

I've looked at your catalina.log file and its clear why you can't reach it.


2015-06-11 11:54:14,122  WARN  [org.alfresco.fileserver] [localhost-startStop-1] CIFS, Unable to get local domain/workgroup name, using default of WORKGROUP. This may be due to firewall settings or incorrect <broadcast> setting)
‍‍‍

You don't have the correct DNS, hostname, or firewall settings. If you are in a network infrastructure then talk with your IT administrator about making sure the ports are open on the network firewall to access alfresco.

If you want to access your install from outside of your network then make sure DNS is working and that an entry is there.