topic Re: Certain users unable to upload items to Alfresco environment. in Alfresco Archive

Certain users unable to upload items to Alfresco environment.

jason_page — Wed, 21 Sep 2016 20:36:50 GMT

Certain users trying to upload items into our Alfresco environment are not able to. These are exclusively Windows PC users, both 7+10 varieties.Work for large global education company trying to launch a CMS with Alfresco as the backbone. We are having issues with some Windows users not being able to

Re: Certain users unable to upload items to Alfresco environment.

kgastaldo — Thu, 22 Sep 2016 00:00:18 GMT

Hey Jason Page‌ - Your post seems to have been cut off. Can you update with a bit more info?

Re: Certain users unable to upload items to Alfresco environment.

jason_page — Thu, 22 Sep 2016 00:21:10 GMT

Kristen,

Sorry about that. I work for a global education company and we are using

Alfresco as our new ECM system for our employees and contractors to push up

digital books and other content for our learners to use worldwide. We were

having an issue with some Windows 7 and 10 users who would get an error

when trying to upload or download content. It seems to be related to TCP

restrictions in Windows, but not for everyone. I was wondering if Alfresco

had seen issues like this before? I also saw some threads concerning Flash,

but I don't think this is the case here.

Jason Page

Global Major Incident Manager

Pearson

2154 East Commons Ave. Suite 4000

Centennial, CO. 80122

jason.page@pearson.com

Mobile (US): (720) 281-7329

*Learn more at *pearson.com

On Wed, Sep 21, 2016 at 6:00 PM, Kristen Gastaldo <alfresco-ext@jiveon.com>

Re: Certain users unable to upload items to Alfresco environment.

openpj — Thu, 22 Sep 2016 06:34:00 GMT

Hi Jason,

could you please share with us if you have errors in the alfresco.log file?

Anyway could you please describe better the issue? Which is the error message?

Re: Certain users unable to upload items to Alfresco environment.

jason_page — Thu, 22 Sep 2016 13:17:00 GMT

Sorry,

Our email filter quarantined all of these emails!

We have had success with some internal users by disabling TCP sizing in the

Windows registry. For yet others, we have found it was a Symantec issue.

Our "permanent" fix was to remove the TCP sizing on the server side and

that seemed to open up the pipes for Windows users to upload and download

from our Alfresco environment.

If there are other/better solutions available to keep our environment

solid/stable, please let us know!

Jason Page

Global Major Incident Manager

Pearson

2154 East Commons Ave. Suite 4000

Centennial, CO. 80122

jason.page@pearson.com

Mobile (US): (720) 281-7329

*Learn more at *pearson.com