topic Online Edit: Microsoft Office crashes after Patch Day Oct 2015 in Alfresco Archive https://connect.hyland.com/t5/alfresco-archive/online-edit-microsoft-office-crashes-after-patch-day-oct-2015/m-p/307392#M260522 <HTML><HEAD></HEAD><BODY><SPAN>Dear community, </SPAN><BR /><BR /><SPAN>I am running an Alfresco Community Edition 5.0d 64bit on Ubuntu 14.04 with a https-enabled Sharepoint protocol. Until Oct 13 everything worked smoothly, i.e. Online Edit worked like a charm. </SPAN><BR /><BR /><SPAN>On Oct 13 a large patch was distributed that affected among others almost all Office products. After installing the patch every time I open a Office (2010) document via Online Edit it crashes. That means, I am asked for my credentials and then after submitting them Word/Excel/… crashes.</SPAN><BR /><BR /><SPAN>Is it really possible that this is connected with the update? Anyone else experiences that behaviour? Thanks a lot for your help!</SPAN><BR /><BR /><SPAN>&lt;strong&gt;Log&lt;/strong&gt;</SPAN><BR /><BR /><SPAN>Apache error log and share log are clean, alfresco error log shows:</SPAN><BR /><PRE class="language-none line-numbers"><CODE><BR />2015-10-16 09:26:59,520 INFO&nbsp; [org.alfresco.module.vti.web.VtiRequestDispatcher] [1560458113@qtp-781583311-3] Note - no handler was found for OPTIONS to uri='/site/documentLibrary/Module/Alfresco/'<BR />2015-10-16 09:27:00,152 INFO&nbsp; [org.alfresco.module.vti.web.VtiRequestDispatcher] [1368436907@qtp-781583311-5] Note - no handler was found for HEAD to uri='/site/documentLibrary/Module/Alfresco/2014-07-16 Alfresco use cases.docx'<BR />2015-10-16 09:27:00,273 INFO&nbsp; [org.alfresco.module.vti.web.VtiRequestDispatcher] [1368436907@qtp-781583311-5] Note - no handler was found for OPTIONS to uri='/site/documentLibrary/Module/Alfresco/'<BR />2015-10-16 09:27:00,427 INFO&nbsp; [org.alfresco.module.vti.web.VtiRequestDispatcher] [1368436907@qtp-781583311-5] Note - no handler was found for GET to uri='/site/documentLibrary/Module/Alfresco/2014-07-16 Alfresco use cases.docx'<BR />2015-10-16 09:27:00,872 INFO&nbsp; [org.alfresco.module.vti.web.VtiRequestDispatcher] [1368436907@qtp-781583311-5] Note - no handler was found for OPTIONS to uri='/site/documentLibrary/Module/Alfresco/'<BR /><SPAN class="line-numbers-rows"><SPAN>‍</SPAN><SPAN>‍</SPAN><SPAN>‍</SPAN><SPAN>‍</SPAN><SPAN>‍</SPAN><SPAN>‍</SPAN><SPAN>‍</SPAN></SPAN></CODE></PRE><BR /><BR /><SPAN>Windows error log shows:</SPAN><BR /><PRE class="language-none line-numbers"><CODE><BR />Ausnahmecode: 0xc0000005<BR />Fehleroffset: 0x0000fc7c<BR />ID des fehlerhaften Prozesses: 0x20a0<BR />Pfad der fehlerhaften Anwendung: D:\Programme\Office2010\Office14\WINWORD.EXE<BR />Pfad des fehlerhaften Moduls: C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSPTLS.DLL<BR /><SPAN class="line-numbers-rows"><SPAN>‍</SPAN><SPAN>‍</SPAN><SPAN>‍</SPAN><SPAN>‍</SPAN><SPAN>‍</SPAN><SPAN>‍</SPAN><SPAN>‍</SPAN></SPAN></CODE></PRE><BR /><BR /><SPAN>Sometimes it also shows</SPAN><BR /><PRE class="language-none line-numbers"><CODE><BR />Pfad des fehlerhaften Moduls: C:\Program Files (x86)\Common Files\Microsoft Shared\office14\mso.dll<BR /><SPAN class="line-numbers-rows"><SPAN>‍</SPAN><SPAN>‍</SPAN><SPAN>‍</SPAN></SPAN></CODE></PRE></BODY></HTML> Fri, 16 Oct 2015 07:35:52 GMT peter_w 2015-10-16T07:35:52Z Online Edit: Microsoft Office crashes after Patch Day Oct 2015 https://connect.hyland.com/t5/alfresco-archive/online-edit-microsoft-office-crashes-after-patch-day-oct-2015/m-p/307392#M260522 Dear community, I am running an Alfresco Community Edition 5.0d 64bit on Ubuntu 14.04 with a https-enabled Sharepoint protocol. Until Oct 13 everything worked smoothly, i.e. Online Edit worked like a charm. On Oct 13 a large patch was distributed that affected among others almost all Office products Fri, 16 Oct 2015 07:35:52 GMT https://connect.hyland.com/t5/alfresco-archive/online-edit-microsoft-office-crashes-after-patch-day-oct-2015/m-p/307392#M260522 peter_w 2015-10-16T07:35:52Z Re: Online Edit: Microsoft Office crashes after Patch Day Oct 2015 https://connect.hyland.com/t5/alfresco-archive/online-edit-microsoft-office-crashes-after-patch-day-oct-2015/m-p/307393#M260523 <HTML><HEAD></HEAD><BODY><SPAN>Hello Peter!</SPAN><BR /><SPAN>We have the same Error since Oct 14. We are running an Alfresco Community 5.0d and Alfresco Community 4.2c and since the last Windows Update for Microsoft Office 2010 the documents crashes everytime via online edit.</SPAN><BR /><SPAN>Does anyone have a solution?</SPAN><BR /></BODY></HTML> Mon, 19 Oct 2015 06:19:47 GMT https://connect.hyland.com/t5/alfresco-archive/online-edit-microsoft-office-crashes-after-patch-day-oct-2015/m-p/307393#M260523 tatatanja 2015-10-19T06:19:47Z Re: Online Edit: Microsoft Office crashes after Patch Day Oct 2015 https://connect.hyland.com/t5/alfresco-archive/online-edit-microsoft-office-crashes-after-patch-day-oct-2015/m-p/307394#M260524 <HTML><HEAD></HEAD><BODY><SPAN>After some digging and no solutions I decided to setup a new server with different settings (before I used Apache with mod_proxy for SSL, now I tried Jelastic with out of the box settings and JCEKS keystore for SSL) and had the same results. Office 2010 keeps crashing every single time and makes Alfresco Online Edit unusable. </SPAN><BR /><BR /><SPAN>This can't be just me and tatatanja alone, right? Or do I miss something? </SPAN><BR /><BR /><SPAN>Thanks a lot for any help!</SPAN></BODY></HTML> Mon, 19 Oct 2015 16:02:43 GMT https://connect.hyland.com/t5/alfresco-archive/online-edit-microsoft-office-crashes-after-patch-day-oct-2015/m-p/307394#M260524 peter_w 2015-10-19T16:02:43Z Re: Online Edit: Microsoft Office crashes after Patch Day Oct 2015 https://connect.hyland.com/t5/alfresco-archive/online-edit-microsoft-office-crashes-after-patch-day-oct-2015/m-p/307395#M260525 <HTML><HEAD></HEAD><BODY><SPAN>We seem to be having the same issue here. please update if you find a fix.</SPAN></BODY></HTML> Mon, 19 Oct 2015 23:08:12 GMT https://connect.hyland.com/t5/alfresco-archive/online-edit-microsoft-office-crashes-after-patch-day-oct-2015/m-p/307395#M260525 dmainou 2015-10-19T23:08:12Z Re: Online Edit: Microsoft Office crashes after Patch Day Oct 2015 https://connect.hyland.com/t5/alfresco-archive/online-edit-microsoft-office-crashes-after-patch-day-oct-2015/m-p/307396#M260526 <HTML><HEAD></HEAD><BODY><SPAN>We solved the problem with this solution </SPAN><A href="https://community.spiceworks.com/topic/1236093-kb3055034-breaks-opening-office-files-directly-from-sharepoint" rel="nofollow noopener noreferrer">https://community.spiceworks.com/topic/1236093-kb3055034-breaks-opening-office-files-directly-from-sharepoint</A><BR /><SPAN>We uninstalled the Windows Update KB3055034, no more crash.</SPAN><BR /><BR /></BODY></HTML> Tue, 20 Oct 2015 10:19:01 GMT https://connect.hyland.com/t5/alfresco-archive/online-edit-microsoft-office-crashes-after-patch-day-oct-2015/m-p/307396#M260526 tatatanja 2015-10-20T10:19:01Z Re: Online Edit: Microsoft Office crashes after Patch Day Oct 2015 https://connect.hyland.com/t5/alfresco-archive/online-edit-microsoft-office-crashes-after-patch-day-oct-2015/m-p/307397#M260527 <HTML><HEAD></HEAD><BODY><SPAN>thank you very very much</SPAN></BODY></HTML> Thu, 22 Oct 2015 05:11:12 GMT https://connect.hyland.com/t5/alfresco-archive/online-edit-microsoft-office-crashes-after-patch-day-oct-2015/m-p/307397#M260527 dmainou 2015-10-22T05:11:12Z