topic Re: Crash Alfresco Mobile on android in Alfresco Archive

Crash Alfresco Mobile on android

djnemo2 — Wed, 20 Nov 2013 12:51:32 GMT

Hi,Im using 4.2.e with latest Alfresco Mobile on android 4.2.2, i choose some of my documents as favorite to be able to always sync them with server and be able to modify those file even when im offline.Now when im offline and trying to modify any of my documents almost doc, docx and xlsx(using Pol

Re: Crash Alfresco Mobile on android

jm_pascal — Wed, 20 Nov 2013 13:37:29 GMT

Hello,

Sorry you're having problems with those third party apps. To reproduce the same error Could you provide more information about :
+ Model of your Device
+ Version number of Polaris Office & Quick Office

Furthermore have you send a crash report from your device ?

Thanks,

Regards,

Re: Crash Alfresco Mobile on android

djnemo2 — Wed, 20 Nov 2013 13:47:13 GMT

Samsung Galaxy Tab 2 10.1
Polaris Office 4.0 build 4.0.5005.28-FJ03

Yes i send crash report from my device and i will retry to reproduce the crash and sending more reports.

Do you think this is a problem with third party apps ?

Thanks

Re: Crash Alfresco Mobile on android

jm_pascal — Wed, 20 Nov 2013 13:55:33 GMT

I need to investigate first and try to reproduce it.
If you plan to reproduce it and send the crash report, Could you enter a simple user message to identify yourself. Thanks.

Last question : Have you enable Data Protection ?

Thanks,

Re: Crash Alfresco Mobile on android

djnemo2 — Wed, 20 Nov 2013 14:01:29 GMT

What do you mean with data protection ?
i will write "djnemo2" in crash report

Re: Crash Alfresco Mobile on android

jm_pascal — Wed, 20 Nov 2013 14:07:30 GMT

Data Protection is an "Enterprise Feature" available if your Alfresco version is Enterprise.
The goal of this feature is to encrypt offline data.

If your Alfresco server is a community one, this feature is not available.

Re: Crash Alfresco Mobile on android

djnemo2 — Wed, 20 Nov 2013 14:21:30 GMT

no im using Community Version 4.2.e

i send report twice + Now i when im click to open any of my Favorite documents Alfresco opening Polaris Office but office saing "An error occured while opening the document"

Re: Crash Alfresco Mobile on android

jm_pascal — Wed, 20 Nov 2013 14:32:59 GMT

Thanks a lot. I received the stacktrace and will be able to reproduce it.

I opened an issue here https://issues.alfresco.com/jira/browse/MOBILE-2001 to follow the evolution.

This fix might be available on our next release 1.3.1

Thanks for your support.

PS : Regarding to the second error message, the file might be corrupted. You can test to open it with a file explorer and goes to /sdcard/Android/data/org.alfresco.mobile.android.application/files/<nameofyouraccount>/Synchro

Re: Crash Alfresco Mobile on android

djnemo2 — Wed, 20 Nov 2013 14:50:46 GMT

1.3.1 Will release When ?
for that corrupted file error if i unfavorite the file and favorite it again then im able to open it!!
(Im trying to work more with alfresco mobile because i knwo many cases to crash alfresco mobile when its offline and will send reports with my nickname)

Thanks

Re: Crash Alfresco Mobile on android

jm_pascal — Wed, 20 Nov 2013 15:02:44 GMT

We're aiming to release this year before Christmas, but it may slip until early 2014 due to Christmas vacations throughout Engineering team.

Re: Crash Alfresco Mobile on android

djnemo2 — Wed, 20 Nov 2013 16:03:04 GMT

Im going to install this next week

Thank you for all you helps and fast replies :x

Re: Crash Alfresco Mobile on android

djnemo2 — Thu, 21 Nov 2013 14:28:42 GMT

Just for more info…

I test same story on iOS i sync my favorite files, i disconnect from any network connection, Then i tried to modify my files but i didnt have any problem i even can modify more than one file and more than one time.
But on andoid the first file crash(Some times), but on second try to modify any file it crashes immediately(alfresco open doc in office i can modify it when i save and want to return it Crashes).

//On Offline mode.

Re: Crash Alfresco Mobile on android

djnemo2 — Mon, 25 Nov 2013 15:12:17 GMT

I received the notification that this bug has fixed ,is there any chance that i can test it before release ?

Re: Crash Alfresco Mobile on android

djnemo2 — Fri, 06 Dec 2013 07:08:00 GMT

Version 1.3.1 is out
and right now i did my first test, and this bug is fixed
But i dont know what is the different exactly but with 4.2.c is working much better, it seems there is still a sync problem with 4.2.e 😕

Thank you for your nice/fast fix

Re: Crash Alfresco Mobile on android

jm_pascal — Fri, 06 Dec 2013 09:13:10 GMT

Aloah,

Glad to hear it fix some part of your troubles.

Regarding the sync issue, could you use the url "alfresco/cmisatom" (service url) in your account configuration and redo your tests ?

Alfresco Community 4.2.e comes with the public API and when your alfresco account is configured with "/alfresco" it uses this new API.
With "alfresco/cmisatom" it uses the legacy one so the same as Alfresco 4.2.c

Thanks in advance for your help and your time.

Re: Crash Alfresco Mobile on android

djnemo2 — Fri, 06 Dec 2013 16:32:12 GMT

jm.pascal You are my HERO
my first test passed i will test it more and more

THANK YOU VERY MUCH