topic Re: Problem accessing site dashboard in Alfresco Archive

Problem accessing site dashboard

rjohnson — Mon, 05 Aug 2013 08:57:48 GMT

HelloWe have been using Alfresco Cloud (free version) for a while without incident. Last week I set up a site and invited people to join it. Some did and some posted documents so they clearly could get to the site.This morning one invitee said they could not get to the site, I tried myself and I got

Re: Problem accessing site dashboard

Tue, 06 Aug 2013 05:58:22 GMT

I just noticed that I have the exact same problem for some of my sites. I'll let you know if support are able to assist.

Re: Problem accessing site dashboard

dtrncs — Wed, 07 Aug 2013 09:52:52 GMT

I created a site last week, and I can actually access the site and it's contents via mobile (Android & IOS), but cannoty access via web.
Other sites created at the same time are accessible, just this one is not. It is a concern, because if it had been one of the other sites I could lose a helluva lot of information.
I have also requested a paid Trial 3 times and requested an upgrade 3 times, not contact, no response.

Should I stick around???

Re: Problem accessing site dashboard

rjohnson — Wed, 07 Aug 2013 11:35:50 GMT

I have still no response and it is still playing up. I appreciate that the free version does not have support, but as its meant to get people using the product so that they will move on to pay for it, I think it very odd that such obvious "bugs" are not responded to as it detracts from the Cloud offering and is not an encouragement to pay money.

Non of us here would expect to be able to call up and get advice on "how to use" a free product, but fixing when it breaks might be good PR if nothing else. There is clearly a bug here as what you can actually do in the free product is very limited and I certainly did not even try and reconfigure the site dashboard (which is standard functionality anyway).

I can say that I use the Community Version locally and for other internet projects and it really is very good and very stable and the Alfresco Engineers do monitor those forums and are very helpful.

To get your data visible again in the web, create another site, and then try and go to your old site dashboard (it will fail), then substitute the word documentlibrary for dashboard at the end of the URL in the address bar and try to go there and that should place you in the document library of your inaccessible site. From there you can now copy the contents to your new accessible site.

Its not a solution to the underlying problem (which I think is a missing file in the share site configuration directory - but I cannot be sure) but it will get you out of jail.

Good luck

Bob Johnson

Re: Problem accessing site dashboard

polandll — Wed, 07 Aug 2013 19:15:22 GMT

Also have seen this problem, and thought I'd chime in. Cropped up recently, right when I invited a coworker to view the site. Frustrating!

Lorina Poland

Re: Problem accessing site dashboard

Wed, 07 Aug 2013 23:48:00 GMT

Roughly 15% of my sites are affected by this issue. Support have seen and noted the issue for my sites and have created a support case for it - https://issues.alfresco.com/jira/browse/DEVOPS-3365 (internal only so we will not be able to read the details).

Still no resolution

Re: Problem accessing site dashboard

Tue, 13 Aug 2013 23:02:00 GMT

I appreciate that I am not a large customer for Alfresco but it seems the only resolution is for me is to create new sites and move everything across myself while hoping that it doesn't reoccur. Given this, I dare suggest that the service should still be regarded as beta and not ready for charging users. For a paid service, I would suggest to find a service better suited to supporting cloud users. I did have high hopes for this service…

Re: Problem accessing site dashboard

aevans713 — Wed, 14 Aug 2013 04:26:16 GMT

Hi,

Regarding this issue…our IT team is hard at work on a solution. I can assure everyone this is a critical, high priority issue that other customers have reported. As soon as I get more information I will post what I can here, if you are a paying customer please contact Alfresco Support, and they may be able to give you more information and/or assistance. Thank you!

Re: Problem accessing site dashboard

Thu, 15 Aug 2013 04:59:20 GMT

Thanks for your reply and I appreciate seeing comment from an Alfresco employee. I have been in touch with Support who have stated a fix will be implemented soon.

However, I don't understand the secrecy surrounding the support issues and release details given the open source nature of Alfresco.

Re: Problem accessing site dashboard

steve — Fri, 16 Aug 2013 14:52:45 GMT

Hello.
Please can you list the name of your network where you are seeing this issue - the bit after the @ that you lon in as.
e.g. my.user@mynetwork.com

Thanks,

Steve

Re: Problem accessing site dashboard

rjohnson — Fri, 16 Aug 2013 15:32:00 GMT

The network I have trouble with is

farthestgate.co.uk

and specifically the site is short name hr-documents

Many thanks

Bob Johnson

Re: Problem accessing site dashboard

Sun, 18 Aug 2013 09:39:29 GMT

I had been advised by support that the update released today would fix the issue but nothing has changed for the the sites previously exhibiting this issue.

Not happy

Re: Problem accessing site dashboard

rjohnson — Sun, 18 Aug 2013 14:25:55 GMT

No change on my site either (but them I'm a free client - maybe we don't get fixed).

Re: Problem accessing site dashboard

Tue, 20 Aug 2013 23:32:51 GMT

A fix was implemented earlier this week and my sites dashboards now accessible again.

Thanks.

Re: Problem accessing site dashboard

aevans713 — Thu, 22 Aug 2013 16:11:03 GMT

Hi,

According to IT, the issue has been resolved. Please let me know ASAP if you are still having issues, or you can open a JIRA ticket yourself at issues.alfresco.com.

Otherwise, I apologize for the inconvenience it has caused, and thank you for your patience!

Re: Problem accessing site dashboard

resplin — Thu, 22 Aug 2013 20:59:02 GMT

Issues logged in JIRA by our support team default to "private" because they often have customer information that we don't want to accidentally disclose.

We couldn't be more clear about the release details because the answer was always "as soon as possible". As soon as we had a tested fix, we implemented it. That solved the underlying problem that was breaking sites. Unfortunately it took a few more days to write, test, and run a script to fix the sites that were in the inaccessible state.

We apologize for the problem and appreciate your patience.

Re: Problem accessing site dashboard

rjohnson — Fri, 23 Aug 2013 01:59:35 GMT

Yes, my site has returned to full health. Thank you.

Re: Problem accessing site dashboard

michaelstoltenb — Fri, 23 Aug 2013 08:42:58 GMT

Hi, I am having the same problem (today Friday 23-08-2013)
Example: https://my.alfresco.com/share/apipro.com/page/site/analytics/dashboard

I can access the documentlibrary of all my sites, but on some of the sites, I can not access the Dashboard.

I am a soon-to-be paying customer, but am still evaluating if the pure Cloud solution is sufficient for us.

–
M

Re: Problem accessing site dashboard

resplin — Fri, 23 Aug 2013 15:57:14 GMT

The best way to get assistance is to work with the sales representative who is coordinating your trial. I spoke about this issue with him, and he is looking in to it on your behalf.

Cheers,

Richard

Re: Problem accessing site dashboard

opacdurhone — Mon, 02 Sep 2013 13:45:13 GMT

Hi,

It seems I have the same problem but not on the cloud version.
I work with the community version 4.2.b

I am currently make some test on this version and for some site :
I can access the documentlibrary of all my sites, but I can not access the Dashboard.

What can I do to fix this problem ?

Thank you for your help