topic Unable to unlock locked document in Alfresco Archive https://connect.hyland.com/t5/alfresco-archive/unable-to-unlock-locked-document/m-p/304253#M257383 <HTML><HEAD></HEAD><BODY><SPAN>Using "Edit online" a couple of times it happens that the document stays locked in Alfresco (from time to time it seems that MS Office have problems sending the unlock command or Alfresco have problems with the unlock command or whatever). Trying to unlock the document in Alfresco Explorer as admin with the available "Unlock" action throws a webscript error </SPAN><PRE class="language-none line-numbers"><CODE>A system error happened during the operation: Der Node (ID: e289693e-ddc8-4898-b6d0-4b83c7fb5dec) konnte nicht gesperrt werden, da er bereits von einem anderen Benutzer gesperrt ist.<SPAN class="line-numbers-rows"><SPAN>‍</SPAN></SPAN></CODE></PRE><SPAN> which translated means </SPAN><PRE class="language-none line-numbers"><CODE>Could not lock document - it was already locked by another user<SPAN class="line-numbers-rows"><SPAN>‍</SPAN></SPAN></CODE></PRE><SPAN> … YES this is the exact message I get by clicking the UNLOCK action …</SPAN><BR /><BR /><SPAN>So how can we unlock this file?</SPAN><BR /><BR /><SPAN>Alfresco 4.2.2</SPAN></BODY></HTML> Fri, 26 Sep 2014 09:32:18 GMT michaelp 2014-09-26T09:32:18Z Unable to unlock locked document https://connect.hyland.com/t5/alfresco-archive/unable-to-unlock-locked-document/m-p/304253#M257383 Using "Edit online" a couple of times it happens that the document stays locked in Alfresco (from time to time it seems that MS Office have problems sending the unlock command or Alfresco have problems with the unlock command or whatever). Trying to unlock the document in Alfresco Explorer as admin Fri, 26 Sep 2014 09:32:18 GMT https://connect.hyland.com/t5/alfresco-archive/unable-to-unlock-locked-document/m-p/304253#M257383 michaelp 2014-09-26T09:32:18Z Re: Unable to unlock locked document https://connect.hyland.com/t5/alfresco-archive/unable-to-unlock-locked-document/m-p/304254#M257384 <HTML><HEAD></HEAD><BODY><SPAN>Have you tried with this </SPAN><A href="https://issues.alfresco.com/jira/browse/MNT-2239" rel="nofollow noopener noreferrer">https://issues.alfresco.com/jira/browse/MNT-2239</A><SPAN>?</SPAN></BODY></HTML> Fri, 26 Sep 2014 16:24:53 GMT https://connect.hyland.com/t5/alfresco-archive/unable-to-unlock-locked-document/m-p/304254#M257384 angelborroy 2014-09-26T16:24:53Z Re: Unable to unlock locked document https://connect.hyland.com/t5/alfresco-archive/unable-to-unlock-locked-document/m-p/304255#M257385 <HTML><HEAD></HEAD><BODY><SPAN>Hi Micheal,</SPAN><BR /><BR /><SPAN>Were you able to find any additional info on the locking issue? We are facing the same issue on 4.2.f and we think the root cause is similar to what you mentioned in your post. </SPAN><BR /><BR /><SPAN>Thanks</SPAN><BR /><SPAN>Jerry</SPAN></BODY></HTML> Wed, 03 Feb 2016 21:47:44 GMT https://connect.hyland.com/t5/alfresco-archive/unable-to-unlock-locked-document/m-p/304255#M257385 jjacobwip 2016-02-03T21:47:44Z