topic Document library not loading for specific users on specific browsers in Alfresco Archive

Document library not loading for specific users on specific browsers

sscbrian — Wed, 09 Sep 2015 21:17:32 GMT

This is a bizarre one. All of a sudden over the weekend we have users that can't open Document Libraries. The main group of users is Mac users with Chrome. We also have one person on 32-bit Chrome on PC with the same issue. All of the above are able to view document libraries fine with Firefox.T

Re: Document library not loading for specific users on specific browsers

macbazzo — Fri, 11 Sep 2015 12:19:44 GMT

I have the same problem, but only firefox mozilla works. IE and Chrome does not work with 32-bit and 64-bit. Do you have any suggestions to solve this problem?

Re: Document library not loading for specific users on specific browsers

macbazzo — Fri, 11 Sep 2015 12:19:47 GMT

I have the same problem, but only firefox mozilla works. IE and Chrome does not work with 32-bit and 64-bit. Do you have any suggestions to solve this problem?

Re: Document library not loading for specific users on specific browsers

mfmgiafa — Fri, 11 Sep 2015 12:42:40 GMT

The same thing happens to me too.
Does anyone have the answer to how to fix this problem?

Re: Document library not loading for specific users on specific browsers

sscbrian — Fri, 11 Sep 2015 13:10:00 GMT

Well, for Internet Explorer the workaround is known. For us, Google Chrome was working fine until over the weekend, and it works for some people but not others (and we're all on the same version of Chrome). The Internet Explorer workaround from another post:

Alfresco 5.0a has a bug in the document library renderer that's supposed to be
fixed in 5.0b and later. Append this (and then restart tomcat) to
alfresco-5.0.a/tomcat/webapps/share/WEB-
INF/classes/alfresco/templates/org/alfresco/include/alfresco-template.ftl:


<script>
if (!document.baseURI)
{ HTMLElement.prototype.baseURI = document.URL; }
</script>
‍‍‍‍‍‍

Oh, and I'm currently building our 5.0.a to 5.0.d upgrade process and it appears that, for IE at least, this bug is totally fixed in 5.0.d… Have not tested Safari yet (which there's no known workaround for 5.0.a) or Chrome.

Re: Document library not loading for specific users on specific browsers

mfmgiafa — Thu, 15 Oct 2015 19:34:35 GMT

Thanks for the information. We will try to upgrade to version 5.0.d.
Regards

Re: Document library not loading for specific users on specific browsers

sscbrian — Fri, 16 Oct 2015 13:33:06 GMT

I've verified that Chrome works in 5.0.d as well.