topic Re: New user inherited 'The remote server may be unavailable' in Alfresco Archive

New user inherited 'The remote server may be unavailable'

djob — Mon, 15 Apr 2013 11:15:14 GMT

HelloI have just started a new post where I have inherited an Alfreso server with at least one issue. I have never used Alfresco but have extensive knowledge in open source such as Moodle, Mahara, Drupal etc and some server admin.The issue with this Alfresco instance is with the login. I can get to

Re: New user inherited 'The remote server may be unavailable'

ernest — Tue, 16 Apr 2013 14:05:13 GMT

Hi, the problem might be that your Alfresco server did not start up properly. this:""The remote server may be unavailable or your authentication details have not been recognized"" sometimes indicates that.

stop the server, clear the logs, then restart again and attach the catalina.out file here. this ""Service started in 4250 ms."" doesn't always mean that your server started successfully.

Re: New user inherited 'The remote server may be unavailable'

djob — Tue, 16 Apr 2013 14:09:50 GMT

Hi Ernest
Thank you for the reply.

When you say clear the logs do you mean delete all of the log files associated to Alfresco?
Regards

Re: New user inherited 'The remote server may be unavailable'

djob — Wed, 17 Apr 2013 09:29:00 GMT

Hi
I have cleared the the logs and restarted alfresco Tomcat. I believe there is no catalina.out file on Windows so have attached stdout_20130417.

I can see that

10:05:01,700 WARN [org.alfresco.wcm.client.util.impl.GuestSessionFactoryImpl] WQS unable to connect to repository: Not Found

is a problem, but have found nothing googling around to help me.

Kind regards

I did attach the stdout file but cannot see it in the post so have pasted it to http://paste2.org/I1C0MKNZ

Re: New user inherited 'The remote server may be unavailable'

djob — Mon, 22 Apr 2013 09:53:13 GMT

Hello
I need to get this issue resolved very quickly now and am looking for paid support. The companies listed as partners on alfresco.com don't really look like they would do a one off ad hoc job.

Would anybody know of a person who could help with the above problem?
Thank youo

Re: New user inherited 'The remote server may be unavailable'

pawel_rzeszowsk — Mon, 22 Apr 2013 10:59:23 GMT

does your Alfresco installation Tomcat run on 8080 port?
Regards,
Pawel Rzeszowski.

Re: New user inherited 'The remote server may be unavailable'

djob — Mon, 22 Apr 2013 11:04:29 GMT

Hi Pawel
Thank you for the reply. Yes it does run on port 8080.
Regards
Dave

Re: New user inherited 'The remote server may be unavailable'

pawel_rzeszowsk — Mon, 22 Apr 2013 11:11:17 GMT

I have taken look at your logs.
It seems that your Solr certificate had expired.
Tak a look here:

<li>https://forums.alfresco.com/forum/announcements/important-ssl-certs-solr-alfresco-4-expire-week-08152012-1307</li>
Regards,
Pawel Rzeszowski.

Re: New user inherited 'The remote server may be unavailable'

djob — Mon, 22 Apr 2013 12:58:33 GMT

Hi Pawel
I followed through the instructions on http://wiki.alfresco.com/wiki/Alfresco_And_SOLR#Generating_new_SSL_certificates
This has not fixed the problem. I cleared the logs and restarted Tomcat and DB.

alfresco.log is:
13:44:45,486 INFO [org.springframework.extensions.webscripts.TemplateProcessorRegistry] Registered template processor freemarker for extension ftl
13:44:45,548 INFO [org.springframework.extensions.webscripts.ScriptProcessorRegistry] Registered script processor javascript for extension js
13:44:45,548 INFO [org.springframework.extensions.webscripts.TemplateProcessorRegistry] Registered template processor freemarker for extension ftl
13:44:45,548 INFO [org.springframework.extensions.webscripts.ScriptProcessorRegistry] Registered script processor javascript for extension js
13:44:47,533 INFO [org.springframework.extensions.webscripts.DeclarativeRegistry] Registered 315 Web Scripts (+0 failed), 325 URLs
13:44:47,533 INFO [org.springframework.extensions.webscripts.DeclarativeRegistry] Registered 8 Package Description Documents (+0 failed)
13:44:47,533 INFO [org.springframework.extensions.webscripts.DeclarativeRegistry] Registered 0 Schema Description Documents (+0 failed)
13:44:48,017 INFO [org.springframework.extensions.webscripts.AbstractRuntimeContainer] Initialised Spring Surf Container Web Script Container (in 2458.8865ms)
13:44:48,017 INFO [org.springframework.extensions.webscripts.TemplateProcessorRegistry] Registered template processor freemarker for extension ftl
13:44:48,033 INFO [org.springframework.extensions.webscripts.ScriptProcessorRegistry] Registered script processor javascript for extension js
13:44:51,986 INFO [org.alfresco.web.site.EditionInterceptor] Unable to retrieve License information from Alfresco: 404
13:44:52,674 ERROR [org.springframework.extensions.surf.ModuleDeploymentService] Could not save module deployment for: "Alfresco Portlet Extension"
13:44:52,689 ERROR [org.springframework.extensions.surf.ModuleDeploymentService] Could not save module deployment for: "Hide Footer Module"

stdout_20130422.log is:
2013-04-22 13:44:45,486 INFO [extensions.webscripts.TemplateProcessorRegistry] [Thread-1] Registered template processor freemarker for extension ftl
2013-04-22 13:44:45,548 INFO [extensions.webscripts.ScriptProcessorRegistry] [Thread-1] Registered script processor javascript for extension js
2013-04-22 13:44:45,548 INFO [extensions.webscripts.TemplateProcessorRegistry] [Thread-1] Registered template processor freemarker for extension ftl
2013-04-22 13:44:45,548 INFO [extensions.webscripts.ScriptProcessorRegistry] [Thread-1] Registered script processor javascript for extension js
2013-04-22 13:44:47,533 INFO [extensions.webscripts.DeclarativeRegistry] [Thread-1] Registered 315 Web Scripts (+0 failed), 325 URLs
2013-04-22 13:44:47,533 INFO [extensions.webscripts.DeclarativeRegistry] [Thread-1] Registered 8 Package Description Documents (+0 failed)
2013-04-22 13:44:47,533 INFO [extensions.webscripts.DeclarativeRegistry] [Thread-1] Registered 0 Schema Description Documents (+0 failed)
2013-04-22 13:44:48,017 INFO [extensions.webscripts.AbstractRuntimeContainer] [Thread-1] Initialised Spring Surf Container Web Script Container (in 2458.8865ms)
2013-04-22 13:44:48,017 INFO [extensions.webscripts.TemplateProcessorRegistry] [Thread-1] Registered template processor freemarker for extension ftl
2013-04-22 13:44:48,033 INFO [extensions.webscripts.ScriptProcessorRegistry] [Thread-1] Registered script processor javascript for extension js
13:44:48,564 WARN [org.apache.myfaces.shared_impl.util.LocaleUtils] Locale name in faces-config.xml null or empty, setting locale to default locale : en_GB
13:44:51,924 WARN [org.alfresco.wcm.client.util.impl.GuestSessionFactoryImpl] WQS unable to connect to repository: Not Found
2013-04-22 13:44:51,986 INFO [web.site.EditionInterceptor] [http-8080-2] Unable to retrieve License information from Alfresco: 404
2013-04-22 13:44:52,674 ERROR [extensions.surf.ModuleDeploymentService] [http-8080-2] Could not save module deployment for: "Alfresco Portlet Extension"
2013-04-22 13:44:52,689 ERROR [extensions.surf.ModuleDeploymentService] [http-8080-2] Could not save module deployment for: "Hide Footer Module"
13:44:53,939 WARN [org.alfresco.wcm.client.util.impl.GuestSessionFactoryImpl] WQS unable to connect to repository: Not Found
13:44:55,955 WARN [org.alfresco.wcm.client.util.impl.GuestSessionFactoryImpl] WQS unable to connect to repository: Not Found
13:44:57,971 WARN [org.alfresco.wcm.client.util.impl.GuestSessionFactoryImpl] WQS unable to connect to repository: Not Found
13:44:59,987 WARN [org.alfresco.wcm.client.util.impl.GuestSessionFactoryImpl] WQS unable to connect to repository: Not Found
13:45:02,003 WARN [org.alfresco.wcm.client.util.impl.GuestSessionFactoryImpl] WQS unable to connect to repository: Not Found
13:45:04,019 WARN [org.alfresco.wcm.client.util.impl.GuestSessionFactoryImpl] WQS unable to connect to repository: Not Found
13:45:09,535 WARN [org.alfresco.wcm.client.util.impl.GuestSessionFactoryImpl] WQS unable to connect to repository: Not Found
log4j:ERROR LogMananger.repositorySelector was null likely due to error in class reloading, using NOPLoggerRepository.
log4j:ERROR LogMananger.repositorySelector was null likely due to error in class reloading, using NOPLoggerRepository.

stderr_20130422.log is:
http://paste2.org/m42GZXjP

Many thanks
Dave

Re: New user inherited 'The remote server may be unavailable'

djob — Wed, 24 Apr 2013 08:51:37 GMT

Hello
Is there a way to export all of the content store to file system so that I can at least recover the 45GB of files?
Thank you

Re: New user inherited 'The remote server may be unavailable'

vignesh_sabapat — Fri, 26 Apr 2013 09:23:19 GMT

Hi Djob,

I would like to know what is the procedure you are starting the alfresco server. I am surprised to see there is no log file. Is it a bundled installation ?. Are you starting alfresco as window service ? Which version of JDK are you using? (Suspecting a jdk issue). Also I think you are accessing share application. Can you able to login into webclient at http://hostort/alfresco ?

Re: New user inherited 'The remote server may be unavailable'

djob — Mon, 29 Apr 2013 11:03:55 GMT

Hi Vignesh
Thank you for the reply
I believe it was a bundled installation and Alfresco is started as a Windows service. I have tried the cmd java -version but it is not recognized, possibly because Java is installed on the D drive. I have tried setting an Environment Variable of JAVA_HOME value D:\Alfresco\java\bin and added ;%JAVA_HOME%\bin to the Path Value but this does not work.

I can get to the login page on the web client but get an error "The remote server may be unavailable or your authentication details have not been recognized"

Is there another way to find out the Java version?
Many Thanks