topic Blank page when accessing Alfresco in Alfresco Archive

Blank page when accessing Alfresco

statira — Thu, 05 May 2016 09:05:07 GMT

I have a problem with members of one of alfresco sites. They see only a blank page when they access alfresco, other users are not affected, I am also the member of this site and I don't have this problem. I tried to recreate user profiles and it helped for a while but the problem repeated again. Yes

Re: Blank page when accessing Alfresco

eswbitto — Thu, 05 May 2016 19:21:14 GMT

Have you looked at the developer tools in chrome or firefox? Usually you can get an error there when a page fails to load.

Re: Blank page when accessing Alfresco

statira — Wed, 11 May 2016 06:19:40 GMT

No, I haven't. Thanks for idea.

Re: Blank page when accessing Alfresco

steven_okennedy — Fri, 13 May 2016 09:47:39 GMT

Hi statira,

It looks like this user's personal dashboard has become corrupted (http://alfresco.blog.redpill-linpro.com/2014/06/12/resetting-a-users-dashboard-in-alfresco-share/). What happens if they try and go to a site directly? If they are able to access other pages within the system, and just not their own dashboard, then it's likely to be this. The above link gives some suggested steps that you can take to remove the user's dashboard and effectively reset it back to it's default state. These steps call some Alfresco internal methods that normally get called when a user is deleted to clean up their dashboard and associated surf config - use at your own risk

Regards

steven

Re: Blank page when accessing Alfresco

statira — Mon, 16 May 2016 10:53:48 GMT

Hi steven,
unfortunately users are unable to access any page of alfresco at all, it's not only a dashboard problem (which some of users also have but it doesn't bother as much as the whole site being unaccessible).

Re: Blank page when accessing Alfresco

lngtai001 — Thu, 16 Feb 2017 12:54:46 GMT

What version of Alfresco are you using?