topic Re: Please help! 'Unable to retrieve License info' when trying to log on alfresco after installation, using default admin user in Alfresco Archive

Please help! 'Unable to retrieve License info' when trying to log on alfresco after installation, using default admin user

yunxing — Thu, 14 Aug 2014 19:34:32 GMT

I just installed Alfresco Community 4.2.f on my server: centos5, tomcat7, jdk 1.7, postgres 9.2. Then when I launched the login page http://myhostname:8080/share/, and entered default logon authentication: username = admin & password = admin, it gives "Your authentication details have not been r

Re: Please help! 'Unable to retrieve License info' when trying to log on alfresco after installation, using default admin user

swilson — Thu, 14 Aug 2014 20:23:26 GMT

Have you set the path to JDK successfully?

Re: Please help! 'Unable to retrieve License info' when trying to log on alfresco after installation, using default admin user

marsbard — Thu, 14 Aug 2014 20:30:34 GMT

I'm surprised you have only that error in your logs, normally I would expect something from the /alfresco side of things if you get that error.

What happens when you go to http://myhostname:8080/alfresco/ ?

Re: Please help! 'Unable to retrieve License info' when trying to log on alfresco after installation, using default admin user

yunxing — Thu, 14 Aug 2014 21:27:45 GMT

yes. I see in catalina.sh, if java_home is not set, it will pick up the default, my default is 1.7

Also I feel confident to say yes, because my previous default of jdk was 1.6, and when i tried to launch alfresco, it didn't launch at all, gave 404 error. Then after I upgraded jdk to 1.7, it finally was able to launch and gave me the log on page.

Re: Please help! 'Unable to retrieve License info' when trying to log on alfresco after installation, using default admin user

yunxing — Thu, 14 Aug 2014 21:30:55 GMT

going to http://myhostname:8080/alfresco/ gives 404 error…. i have alfresco.war and share.war both in tomcat_home/webapps

Re: Please help! 'Unable to retrieve License info' when trying to log on alfresco after installation, using default admin user

mrogers — Thu, 14 Aug 2014 21:37:19 GMT

The license error is irrelevant. There should be something in your alfresco.log saying why alfresco is not running.

Re: Please help! 'Unable to retrieve License info' when trying to log on alfresco after installation, using default admin user

yunxing — Thu, 14 Aug 2014 21:50:28 GMT

thanks. where is alfresco.log located? under dir.root?

Re: Please help! 'Unable to retrieve License info' when trying to log on alfresco after installation, using default admin user

yunxing — Thu, 14 Aug 2014 22:05:32 GMT

found it

Re: Please help! 'Unable to retrieve License info' when trying to log on alfresco after installation, using default admin user

yunxing — Thu, 14 Aug 2014 22:25:58 GMT

didn't really understand the error, here i am only copying part of the error, as it's so long.

ERROR [org.springframework.web.context.ContextLoader] Context initialization failed
org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'authorityBridgeTableCache' defined in class path resource [alfresco/cache-context.xml]: Cannot resolve reference to bean 'tenantService' while setting bean property 'tenantService'; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'tenantService' defined in file [/opt/apache-tomcat/webapps/alfresco/WEB-INF/classes/alfresco/mt/mt-context.xml]: Cannot resolve reference to bean 'tenantAdminDAO' while setting bean property 'tenantAdminDAO'

Re: Please help! 'Unable to retrieve License info' when trying to log on alfresco after installation, using default admin user

yunxing — Thu, 14 Aug 2014 22:30:43 GMT

the end of the error is like:

nested exception is java.lang.RuntimeException: Database connection failed: Cannot load JDBC driver class 'org.gjt.mm.mysql.Driver'

which is strange to me, as in file alfresco-global.properties, I set:

db.driver=org.postgresql.Driver
db.url=jdbcostgresql://localhost:5432/alfresco

but why the error message was saying "mysql.Driver"?

Re: Please help! 'Unable to retrieve License info' when trying to log on alfresco after installation, using default admin user

rjohnson — Fri, 15 Aug 2014 06:03:21 GMT

Where is alfresco-global.properties? It reads as if it is not in the shared loader path and thus not getting read. Usually in {alfresco-dir}/tomcat/shared/classes

Re: Please help! 'Unable to retrieve License info' when trying to log on alfresco after installation, using default admin user

yunxing — Fri, 15 Aug 2014 15:42:34 GMT

it is under tomcat/shared/classes