topic Re: Connection to Community Server not possible using the Alfresco App in Alfresco Archive

Connection to Community Server not possible using the Alfresco App

_lobo — Fri, 28 Jun 2013 10:07:29 GMT

Hello,I am not able to connect to our Alfresco community server using the alfresco app. My details areerver port: 443Service URL: /alfrescoThe error message is "Your service url value is incorrect. Please check your account settings."When I login to alfresco via a browser, this is the site I am re

Re: Connection to Community Server not possible using the Alfresco App

jpotts — Fri, 28 Jun 2013 21:19:30 GMT

Your service URL is /alfresco/service/cmis

Try that and if it doesn't work, reply with your specific Alfresco server version and your specific client version.

Also, confirm that you can go to the browser on your mobile device and successfully log in to https://alfresco.roullier.com:443/share using the same username and password you are configuring in the Alfresco app.

Jeff

Re: Connection to Community Server not possible using the Alfresco App

_lobo — Fri, 05 Jul 2013 11:45:01 GMT

Thank you for your response. We are using v3.0.0

When I am visiting https://alfresco.roullier.com:443/share I get HTTP Status 404 - /alfresco/share. The requested source is not available. So it seems as there is a redirect from /share to /alfresco/share

Re: Connection to Community Server not possible using the Alfresco App

mikeh — Fri, 05 Jul 2013 12:15:33 GMT

Hi

Please note that the Alfresco Mobile apps (you don't state whether you're using iOS or Android) require Alfresco v3.4.8 or newer.

Thanks,
Mike

Re: Connection to Community Server not possible using the Alfresco App

el_mamer — Tue, 09 Jul 2013 12:21:30 GMT

Hi,
I think I have the same problem, can you hel me with this???

———
Hi,
I don't know how to connect my Alfresco Android app.
I see in app:
1. Username
2. Password
3. Hostname
4. Description
5. HTTPS
6. Port
7. Service URL

I'm sure that 1 an 2 are OK.
In the followings I put:
hostname: http://hostname:8080 (mistake???)
description: nothing (is optional)
HTTPS: I tried with yes and no check
Port: by default (mistake???)
Service URL: I tried /alfresco and /share

Can someone write a step by step about this???

I am in the same internet connection. If I were in another one, will it be the same step by step???
Thanks

Re: Connection to Community Server not possible using the Alfresco App

mikeh — Tue, 09 Jul 2013 13:52:00 GMT

In your case,

- hostname is just the hostname, i.e. server.alfresco.com. No "http" and no "8080" port

- HTTPS is per your connection details - depends if you have this configured or not. Try with it off initially

- Port is 8080 - the default Tomcat port. Usually 8443 or 443 if you do have HTTPS enabled.

- Service URL is /alfresco

Thanks,
Mike

Re: Connection to Community Server not possible using the Alfresco App

el_mamer — Tue, 09 Jul 2013 15:26:57 GMT

Thanks a lot, MikeH,
I have Alfresco installed on my computer (at home, not professional use).
Could hostname be just 127.0.0.1???
When I star Alfresco, that is my URL access: http://127.0.0.1:8080/share/page/

[user: admin; password: admin; Hostname: 127.0.0.1; Port: 8080; Service URL: /alfresco]
and my error: "Your server couldn't be reached. Please check your account settings"

Tranks again

Re: Connection to Community Server not possible using the Alfresco App

mikeh — Tue, 09 Jul 2013 16:05:00 GMT

127.0.0.1 is known as the loopback IP address, so the mobile device is trying to connect to itself!

You need the ip address of your computer. Usually starting with 192.168.x.x or 10.1.x.x depending on your LAN configuration.

Re: Connection to Community Server not possible using the Alfresco App

jpotts — Tue, 09 Jul 2013 16:06:43 GMT

If you are running Alfresco at home and you are trying to hit it from your Android device, you'll need the IP address of your server. For example, if I do an "ifconfig" on my Mac I can see that my IP address of my macbook is 192.168.0.14 (believe it is ipconfig on windows). Your address may be similar, but it depends on how your router is configured to assign addresses. Using that address I can hit my Alfresco server from any other machine on my network, including my mobile devices.

The 127.0.0.1 address is called a "loopback" address. It only works when referring to the same machine you are on. So, if I am sitting on my macbook I can use that address to refer to my macbook. If I am on another machine, using that address refers to that other machine. It can never be used to refer to a different machine.

Hope that makes sense.

Jeff

Re: Connection to Community Server not possible using the Alfresco App

el_mamer — Tue, 09 Jul 2013 16:25:42 GMT

hi mikeH,
I understand, but now, with my IP adress 192.168.x.x (ipconfig from cmd) alfresco mobile try to connect (15-20 seconds) but finally the same message: "Your server couldn't be reached. Please check your account settings"
any idea?

Re: Connection to Community Server not possible using the Alfresco App

el_mamer — Wed, 10 Jul 2013 09:50:21 GMT

thanks jpotts,
but it is the same. I get my IP adress from ipconfig but I can't connect: "Your server couldn't be reached. Please check your account settings"
😞

Re: Connection to Community Server not possible using the Alfresco App

mikeh — Wed, 10 Jul 2013 10:15:29 GMT

Check you haven't got a firewall enabled and blocking inbound connections to port 8080. This might be on by default without you having set it, depending on your operating system.

Re: Connection to Community Server not possible using the Alfresco App

el_mamer — Wed, 10 Jul 2013 18:05:25 GMT

Done!!!!
port 8080 enabled on firewall (tcp-udp)
Thanks, thanks, thaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaanks a lot!!!!!!!
I'm working on my Ending-University Project about Alfresco&ISO27001 and it works very very well

Last questions, sure: any AMP to create events on Alfresco???

Re: Connection to Community Server not possible using the Alfresco App

systec — Mon, 29 Jul 2013 12:08:18 GMT

Hi Mike

We've had some issues with the last update to the mobile app running against Alfresco community version 3.4d. You mentioned that the app requires Alfresco v3.4.8 or newer. Looking at previous releases, it seems 3.4d was the last in the 3.x series, followed by a jump to 4.0a in the community editions. Could you please confirm whether the latest app (build 1.5.1.87) supports 3.4d?

Thanks

Re: Connection to Community Server not possible using the Alfresco App

jpotts — Mon, 29 Jul 2013 18:02:50 GMT

I am not sure exactly what you are looking for, but if you are looking for an extension your best bet is to search http://addons.alfresco.com.

Jeff

Re: Connection to Community Server not possible using the Alfresco App

lannex — Tue, 30 Jul 2013 05:40:25 GMT

Hi Jeff
I'm having a similar issue. When connecting using https I receive Connection Error "Your Service URL is incorrect" I'm running Alfresco community 4.2d using apache proxy to connect with https and a temporally commercial certificate before I was able to connect using any IOS device but since last 3 weeks after an update I can't and with Android I never been able to connect using https. All this problems are only when connecting with https if I use http no problems at all.
My settings:
hostname: mycompany.com
HTTPS Enabled
Port: 7443 (Changed this on the alfresco-global.properties file)
Service URL: /alfresco/service/cmis
Could you please advise
Thanks and Regards,

Re: Connection to Community Server not possible using the Alfresco App

lannex — Thu, 01 Aug 2013 04:16:09 GMT