topic Re: Unable to Browse Sites from Mobile iOS 2.0 in Alfresco Archive

Unable to Browse Sites from Mobile iOS 2.0

ekay — Tue, 22 Jul 2014 18:54:29 GMT

I’ve upgraded my old version of the Alfresco Mobile app to the new Alfresco Mobile app on both my iPhone and iPad.Connecting to our on-premise system (Alfresco 4.2).When selecting the “Sites” sidebar option: I can see all the sites, but when I select a site to navigate down into that site, I get an

Re: Unable to Browse Sites from Mobile iOS 2.0

mikeh — Wed, 23 Jul 2014 08:13:41 GMT

Can I ask exactly which version of Alfresco you have please? i.e. 4.2.(letter) for Community or 4.2.(service pack) for Enterprise.

Thanks,
Mike

Re: Unable to Browse Sites from Mobile iOS 2.0

brett_g — Wed, 23 Jul 2014 10:06:08 GMT

We also lost the ability to browse documents via the upgraded Alfresco iPad App. The previous version worked well with our community version 4.2.d, but since upgrading the app, we get an msg when attempting to bores documents within our sites. We can see the list of sites but touching a site prompts the following message.

"Unable to access Document Library. Error: The requested node wasn't found."

Like ekay above, we can access the sites via the Company Home section, however once finally navigating to a document this way, we then get the error:

"Unable to retrieve comments. Error: Check that you have access rights to do this"

Re: Unable to Browse Sites from Mobile iOS 2.0

ekay — Wed, 23 Jul 2014 12:53:13 GMT

Mike,
We are on Alfresco Enterprise 4.2.0
Ed

Re: Unable to Browse Sites from Mobile iOS 2.0

mikeh — Wed, 23 Jul 2014 17:34:31 GMT

I suspect your problem will be solved by upgrading to Community 4.2.f or 5.0.a. There were a few issues with the Public API in the earlier versions of Community.

Thanks,
Mike

Re: Unable to Browse Sites from Mobile iOS 2.0

mikeh — Wed, 23 Jul 2014 17:36:21 GMT

Thanks Ed. That's certainly one we've never seen before. Have you opened a case with support? They can check for any obvious problems.

Are you connecting to the repository directly, or do you have an Apache web server (or similar) proxying requests?

Also, do you have any customisations? Finally, does the error occur on all site tabs (Favorites, My Sites & All Sites)?

Thanks,
Mike

Re: Unable to Browse Sites from Mobile iOS 2.0

ekay — Wed, 23 Jul 2014 18:38:46 GMT

Mike,

Have not opened a case with support, but I will - was hoping someone in the forum could shed some light.

I assume we are connecting to the repository directly, standard Alfresco install.

Yes, we have a few customizations, but all was working fine in the prior iOS version (though I guess the sidebar approach wasn't part of those). Yes, the error comes on all site tabs (Favorites, My Sites and All Sites).

Ed

Re: Unable to Browse Sites from Mobile iOS 2.0

brett_g — Thu, 24 Jul 2014 01:20:18 GMT

Thanks for your prompt reply.

Hmm… I thought that might be the response.

Of course in a large school, this is no trite exercise. It is a pity that an environment that was working well for us, is undone by an App upgrade which on an iOS device cannot be reversed.

Thanks anyway.

Re: Unable to Browse Sites from Mobile iOS 2.0

louise — Sun, 10 Aug 2014 13:40:34 GMT

Dear Mike,

Do you have a workaround for missing part ("/workspace/SpacesStore/") of node URLs in requests?

Requests from current iOS client, logged on Community Edition 4.2.f:


- - - [10/Aug/2014:15:24:15 +0200] "GET /alfresco/service/api/node/3e58211d-b3c2-4c4d-a9f2-fd12e1867fec/ratings HTTP/1.1" 404 3438 "-" "AlfrescoApp/390 CFNetwork/672.1.15 Darwin/14.0.0"
- - - [10/Aug/2014:15:24:15 +0200] "GET /alfresco/service/api/node/3e58211d-b3c2-4c4d-a9f2-fd12e1867fec/tags HTTP/1.1" 404 3438 "-" "AlfrescoApp/390 CFNetwork/672.1.15 Darwin/14.0.0"
- - - [10/Aug/2014:15:24:15 +0200] "GET /alfresco/service/api/node/3e58211d-b3c2-4c4d-a9f2-fd12e1867fec/comments?reverse=true&pageSize=25&startIndex=0 HTTP/1.1" 404 2419 "-" "AlfrescoApp/390 CFNetwork/672.1.15 Darwin/14.0.0"
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Re: Unable to Browse Sites from Mobile iOS 2.0

mikeh — Fri, 15 Aug 2014 09:42:57 GMT

Hi Lajos

That's a strange one - I don't think I've seen that before. It looks like it's using the Public API for CMIS node-related requests (which only use IDs) but the legacy REST API for Alfresco services. Is your service URL set to "/alfresco" ?

Thanks,
Mike