topic Desktop Sync connect Private in Alfresco Archive https://connect.hyland.com/t5/alfresco-archive/desktop-sync-connect-private/m-p/280870#M234000 <HTML><HEAD></HEAD><BODY><SPAN>Hello Alfresco World,</SPAN><BR /><BR /><SPAN>This query related to Desktop Sync not connecting to our instance.</SPAN><BR /><BR /><SPAN>Background:</SPAN><BR /><SPAN>Alfresco Community v4.2.0</SPAN><BR /><SPAN>(r56674-b4848) schema 6033</SPAN><BR /><SPAN>Ubuntu 12</SPAN><BR /><BR /><SPAN>Windows Client Operating System: 7 </SPAN><BR /><SPAN>java version "1.7.0_60" (32-bit)</SPAN><BR /><SPAN>Java(TM) SE Runtime Environment (build 1.7.0_60-b19)</SPAN><BR /><BR /><SPAN><SPAN>We maintain a Private instance that is located at </SPAN><A class="jive-link-external-small" href="https://[ourhost.com]/alfresco" rel="nofollow noopener noreferrer">https://[ourhost.com]/alfresco</A></SPAN><BR /><BR /><SPAN>I have a valid account in our Private instance.</SPAN><BR /><BR /><SPAN>Within the AlfrescoSync preferences, one can choose Account Type: Cloud or Private.</SPAN><BR /><SPAN><SPAN>I choose Private, and enter the Server: </SPAN><A class="jive-link-external-small" href="https://[ourhost.com]/alfresco" rel="nofollow noopener noreferrer">https://[ourhost.com]/alfresco</A><SPAN>, username and password and click Login. </SPAN></SPAN><BR /><BR /><SPAN>When I attempt to connect, connection fails.</SPAN><BR /><BR /><SPAN><SPAN>(also attempted url strings with </SPAN><A class="jive-link-external-small" href="https://[ourhost.com]/share" rel="nofollow noopener noreferrer">https://[ourhost.com]/share</A><SPAN>, and </SPAN><A class="jive-link-external-small" href="https://[ourhost.com]/" rel="nofollow noopener noreferrer">https://[ourhost.com]/</A><SPAN> as the base url leads into share site), none of these strings are able connect.</SPAN></SPAN><BR /><BR /><SPAN>The Error Message: There was an error connecting to Alfresco. Please check your login settings and try again.</SPAN><BR /><BR /><SPAN>Log Snippet</SPAN><BR /><SPAN>16:47:38.142 INFO&nbsp; AlfrescoSyncClient - ———-Alfresco Sync Started———- </SPAN><BR /><SPAN>16:47:38.189 DEBUG SyncManager - exceptions loaded: {^~.*=IGNORE, ^\..*=IGNORE, Microsoft User Data=IGNORE, ^.*\.(iso|exe|app|tmp|TMP)$=IGNORE, Thumbs.db=IGNORE, About Stacks.lpdf=IGNORE} </SPAN><BR /><SPAN>16:47:38.190 DEBUG AccountManager - Creating AccountManager Instance </SPAN><BR /><SPAN>16:47:38.226 DEBUG AccountManager - Loading accounts from preferences… </SPAN><BR /><SPAN>16:47:50.326 DEBUG SystemTrayIcon - Preferences Dialog Opened </SPAN><BR /><SPAN>16:48:20.829 DEBUG RemoteFileStore - Cloud: Test Connection </SPAN><BR /><SPAN>16:48:21.269 ERROR RemoteFileStore - Cannot connect to webdav [</SPAN><A href="https://alfresco" rel="nofollow noopener noreferrer">https://alfresco</A><SPAN>.[OURHOST].com/alfresco/] </SPAN><BR /><SPAN>16:48:21.269 ERROR RemoteFileStore - java.net.SocketException: Permission denied: connect </SPAN><BR /><SPAN>16:48:21.269 ERROR RemoteFileStore - Cloud: Invalid credentials </SPAN><BR /><SPAN>16:49:17.018 DEBUG RemoteFileStore - Cloud: Test Connection </SPAN><BR /><BR /><SPAN>ALSO, I NOTICED that the AlfrescoSync log appears to use 'Cloud:' in the log, though I am attempting to use a Private instance, and have selected as much in the AlfrescoSync preferences. (This may be of no consequence, while an item to bring up. I wonder/would like to ask, if the AlfrescoSync client log uses 'Private:' in the log string at any point, or even when choosing Private in the Preferences interface, the reference to 'Cloud:' in the log is to be expected?)</SPAN><BR /><BR /><SPAN>Also, hopeful to ask/inquire of the forum, if there are any server side setup requirements necessary to use the client side AlfrescoSync?</SPAN><BR /><BR /><SPAN>Thank you in advance, I appreciate any information or guidance. Again, thanks from Maine.</SPAN></BODY></HTML> Fri, 27 Jun 2014 21:10:49 GMT taylor_ongaro 2014-06-27T21:10:49Z Desktop Sync connect Private https://connect.hyland.com/t5/alfresco-archive/desktop-sync-connect-private/m-p/280870#M234000 Hello Alfresco World,This query related to Desktop Sync not connecting to our instance.Background:Alfresco Community v4.2.0(r56674-b4848) schema 6033Ubuntu 12Windows Client Operating System: 7 java version "1.7.0_60" (32-bit)Java(TM) SE Runtime Environment (build 1.7.0_60-b19)We maintain a Private i Fri, 27 Jun 2014 21:10:49 GMT https://connect.hyland.com/t5/alfresco-archive/desktop-sync-connect-private/m-p/280870#M234000 taylor_ongaro 2014-06-27T21:10:49Z Re: Desktop Sync connect Private https://connect.hyland.com/t5/alfresco-archive/desktop-sync-connect-private/m-p/280871#M234001 <HTML><HEAD></HEAD><BODY><SPAN>Hello taylor.ongaro,</SPAN><BR /><BR /><SPAN>As you have probably guessed, there seems to be a problem with WebDAV.</SPAN><BR /><SPAN>Could you please try the following address in your Windows Explorer or Ubuntu Nautilus? Specify a port if necessary.</SPAN><BR /><BR /><SPAN>\\[yourhost.com]\alfresco\webdav\</SPAN><BR /><BR /><SPAN>Also try this URL in a web browser:</SPAN><BR /><BR /><SPAN><A class="jive-link-external-small" href="https://[yourhost.com]/alfresco/webdav" rel="nofollow noopener noreferrer">https://[yourhost.com]/alfresco/webdav</A></SPAN><BR /><BR /><SPAN>If a "Permission denied" appears, then you need to fix it first. In that case please post your alfresco.log (on the server side) as it might give some hints.</SPAN><BR /><BR /><SPAN>Another solution is to use CmisSync, which does not use WebDAV. Avoiding WebDAV might solve the problem entirely, please let us know.</SPAN><BR /><BR /><SPAN>Cheers!</SPAN><BR /><SPAN>Nicolas Raoul</SPAN></BODY></HTML> Mon, 30 Jun 2014 06:41:00 GMT https://connect.hyland.com/t5/alfresco-archive/desktop-sync-connect-private/m-p/280871#M234001 nicolasraoul 2014-06-30T06:41:00Z