topic Re: MS Office file locked after online edit in Alfresco Archive

MS Office file locked after online edit

pacco_robin — Tue, 24 Jun 2014 12:45:26 GMT

Hi,On a regular basis we experience difficulties with online edit of Office files (Alfresco 4.2.f on Ubuntu server).When a user edits a file online Alfresco shows the file is locked. When the user finishes this message disappears from Alfresco but unfurtunately when another user tries to edit that f

Re: MS Office file locked after online edit

eswbitto — Tue, 24 Jun 2014 22:53:56 GMT

We have been running into the same issue. A couple of possible issues that I've come across it being is. Multiple users try to edit the file at the same time. Or a user's AD credentials recently changed and they didn't put in the new password when prompted by the sharepoint protocol.

Re: MS Office file locked after online edit

pacco_robin — Tue, 01 Jul 2014 08:35:13 GMT

We noticed it happens at random intervals. We even have 1 user working on Excel files in a particular site. He is the only one online editing files in that site and even he has this problems.

Has anyone else come across this problem and found a solution for it?

Right now I advise users to do offline editing, but that is not really a good solution. Especially if the users are used to Google docs.

Kind regards,

Frank

Re: MS Office file locked after online edit

g_rathod — Tue, 01 Jul 2014 13:03:00 GMT

Please check if following thing may help you :
<a>https://forums.alfresco.com/forum/installation-upgrades-configuration-integration/configuration/alfresco-42-online-edit-05142013</a>

Re: MS Office file locked after online edit

pacco_robin — Tue, 01 Jul 2014 14:12:47 GMT

You mean this:

You have to change web-client-config.xml
C:\Alfresco\tomcat\webapps\alfresco\WEB-INF\classes\alfresco\web-client-config.xml
Change http to webdav (webdav)

What they discuss in this topic is the online edit not being available. With us it is available, but some how files get read-only (locked on file level) after the online edit.

Regards,

Frank

Re: MS Office file locked after online edit

eswbitto — Wed, 02 Jul 2014 16:04:09 GMT

@pacco_robin,

I had a question about changing the web-client-config.xml. If I change it from http to webdav what am I essentially doing? Is this only for the sharepoint or are there other functions this setting is used for?

Re: MS Office file locked after online edit

pacco_robin — Thu, 03 Jul 2014 08:59:25 GMT

Hi ESWBitto,

Somebody has to correct me when I am wrong, but you change the protocol that you use for editing only.

Check this for WebDAV: http://en.wikipedia.org/wiki/WebDAV#Alternatives_to_WebDAV

I haven't tried it yet. I am not sure if it relates to the original problem I experience.

For now we increased memory to 8GB. I somehow suspect my machine/Alfresco not being fast enough te remove the file lock after someone finishes editing a file.

What I noticed yesterday…I had a file with this particular problem. Renaming the file didn't solve it, giving it some time didn't help. But when I rebooted the server I noticed the lock was gone and I was able to work in the document again.

Regards,

Frank

Re: MS Office file locked after online edit

eswbitto — Thu, 03 Jul 2014 15:20:07 GMT

Just a side note for you. You can unlock the file if you log in as admin in the /alfresco extension instead of the /share. You don't have to restart the service.

Re: MS Office file locked after online edit

pacco_robin — Mon, 14 Jul 2014 09:19:13 GMT

Hi ESWBitto,

You mean I can unlock it within Alfresco? That is not an issue. Also within /share you can unlock it. The problem is beneath. Alfresco shows it is no longer locked and when I try to open it Excel itself says the file is read-only and being used by another.

We experience this quite often and users are complaining. The only solution so far is to upload a new document and delete the old one.

Regards,

Frank

Re: MS Office file locked after online edit

eswbitto — Mon, 14 Jul 2014 15:22:08 GMT

Yes that is what I'm saying. the /share "unlocking" still will not take the lock off. You have to go to the /alfresco extension and unlock it that way. I think the security token that is being used when the file is in use isn't actually being dumped when the file is unlocked in /share.

Re: MS Office file locked after online edit

pacco_robin — Wed, 16 Jul 2014 07:11:09 GMT

What you say makes sense but it is impossible to do this for every lock.
In the forums I noticed more people have this problem but no real fix has been presented.

Next week we will migrate Alfresco to SSD disks to see if this problem disappears when the system acts quicker. Otherwise I cannot explain why this is happening.

Re: MS Office file locked after online edit

alfresquiviris — Thu, 02 Oct 2014 10:20:38 GMT

We have the same issue and we can't unlock or cancel editing neither from /share nor /alfresco.
Any idea? We would like to migrate our windows file share to Alfresco but this kind of issues are a big stopper to our organization.

Thanks

Re: MS Office file locked after online edit

pacco_robin — Tue, 28 Oct 2014 12:27:30 GMT

Hi alfresquiviris,

Sorry for the late reply.

we swapped Alfresco to ssd disks and since we did this nobody complains anymore.

Kind regards,

Frank

Re: MS Office file locked after online edit

adriancrawley — Thu, 27 Oct 2016 08:31:51 GMT

Hi,

Sorry for digging up an old post, but I have a quick question for you.

How do I login to the /alfresco extension

The normal site is http://xx.xx.xx.xx:8080/share/page/site/xxxxx

I tried logging into The http://xx.xx.xx.xx:8080/alfresco ,

This is what is displayed

Regards,

Adrian