topic Re: Preview not loading ? in Alfresco Archive

Preview not loading ?

ash85 — Tue, 15 Mar 2011 10:33:44 GMT

Hello,I have installed 3.4.d on centos 5. The preview for pdf , doc , odt does not get generated on left side."The preview could not be loaded from the server "Please helpCheers

Re: Preview not loading ?

gnyce — Tue, 15 Mar 2011 14:04:15 GMT

Read and follow this: http://forums.alfresco.com/en/viewtopic.php?f=47&t=37193

Re: Preview not loading ?

ash85 — Tue, 15 Mar 2011 14:46:32 GMT

I have tried the steps mentioned in there but no success. I have version 3.4.a also installed and that works fine but its only the 3.4.d that cant display pdf,doc,odts in preview. Nor does the thumbnail gets generated.

Surely if a update of swftools or openoffice was needed then that would have affected the version a also , since they are on same machine.

???

Re: Preview not loading ?

gnyce — Wed, 16 Mar 2011 00:47:24 GMT

Are you _certain_ that the symbolic link of the libstdc++.so.5 is correct? If both thumbnails and previews don't work, that would be my hunch. Here is how you can tell - you should get the same results as I do below.

# pwd
/opt/alfresco-3.4.d/common/lib

# ls -lrht libstd*
-rw-r–r– 1 root root 694K Nov 29 07:42 libstdc++.so.5.0.3
lrwxrwxrwx 1 root root 18 Mar 7 11:11 libstdc++.so.5 -> libstdc++.so.5.0.3

If you don't - and the libstdc++.so.5 just shows as a small file, and not with the -> then you need to delete it and create the symbolic link, like this:
rm libstdc++.so.5
ln -s ./libstdc++.so.5.0.3 ./libstdc++.so.5

Re: Preview not loading ?

ash85 — Wed, 16 Mar 2011 14:57:02 GMT

That did the trick. Your a legend man !

Cheers

Re: Preview not loading ?

gnyce — Thu, 17 Mar 2011 00:36:07 GMT

thanks, just messed with it enough to know those symptoms. Pls. mark thread as solved.

Re: Preview not loading ?

ash85 — Thu, 17 Mar 2011 12:28:24 GMT

Sorry to start this again but only pdf is loading in preview and odt or doc is not !

help again please !

cheers

Re: Preview not loading ?

gnyce — Thu, 17 Mar 2011 14:39:59 GMT

I assume you are using the installed/bundled OpenOffice? Please check to make sure that you have done this:

edit your ~/tomcat/shared/classes/alfresco-global.properties and enable openoffice (true) from false… restart Alfresco, then try.

### External executable locations ###
ooo.enabled=true

_______________

After restarting Alfresco (making the change above), see if openoffice is running

ps -ax|grep office

You should see something like this:
5673 ? Sl 0:04 /opt/alfresco-3.4.d/openoffice/program/soffice.bin -accept=socket,host=127.0.0.1,port=8100;urp;StarOffice.ServiceManager -env:UserInstallation=file:///opt/alfresco-3.4.d/alf_data/oouser -nologo -headless -nofirststartwizard -nocrashrep -norestore

Re: Preview not loading ?

ash85 — Fri, 18 Mar 2011 11:58:11 GMT

So does it mean if i do not select the bundled one , will the open office work fine with the aldready installed one in the machine ? I have oo 3 installed in machine .

The above command returns

Warning: bad syntax, perhaps a bogus '-'? See /usr/share/doc/procps-3.2.7/FAQ
20552 pts/5 Sl 0:00 /opt/alfresco-3.4.d/openoffice/program/soffice.bin -accept=socket,host=127.0.0.1,port=8100;urp;StarOffice.ServiceManager -env:UserInstallation=file:///opt/alfresco-3.4.d/alf_data/oouser -nologo -headless -nofirststartwizard -nocrashrep -norestore
27773 pts/4 S+ 0:00 grep –color office

Re: Preview not loading ?

gnyce — Fri, 18 Mar 2011 14:25:55 GMT

OK, good, so we know it is running. So when you upload and then try to preview the .DOC or .ODT file… what does the ~/tomcat/log/catalina.out logfile say? Anything?