topic Re: Unable to send Site Invites in Alfresco Archive

Unable to send Site Invites

jambrosino — Fri, 09 Sep 2011 20:39:14 GMT

Interesting & maddening problem. Alfresco Community 3.4c running on Ubuntu 10.10The installation has been running for months, and has been fairly cooperative and stable.Recently, it has refused to send out site invites. The notification comes up a few seconds after pressing Invite, "0 Invites se

Re: Unable to send Site Invites

mikeh — Fri, 09 Sep 2011 22:29:50 GMT

I did a Google search for the error

550 5.7.1 Requested action not taken: message refused‍

It seems to be an Exchange issue; e.g. http://social.technet.microsoft.com/Forums/en-US/exchangesvrtransport/thread/bff93103-63e7-4c23-9920-434a81cfbe40/

Mike

Re: Unable to send Site Invites

jambrosino — Sat, 10 Sep 2011 13:49:37 GMT

Mike,

Thanks for the reply.

I would tend to agree with you, except for the fact that email alerts are getting through just fine. Is there something different about the alerts that they would be seen differently by Exchange?

I have tried logging in as the user who is able to generate email alerts from a rule on a folder, but am not able to send invites with that account either.

Re: Unable to send Site Invites

jambrosino — Sun, 11 Sep 2011 21:10:10 GMT

Mike or whoever;

I have gone through the relay settings of the SMTP server that relay's the email from my Alfresco installation, as have the technicians at the hosting company where it's located. All settings on that server are correct, and haven't changed since the Alfresco server was established.

Since email alerts triggered by rules on Document Library folders continue to be sent, I can only assume that the problem lies somewhere in Alfresco, but have no idea where to start looking.

Any help would be appreciated.

Re: Unable to send Site Invites

jambrosino — Mon, 12 Sep 2011 14:27:23 GMT

Mike;

You were, of course correct.

The Exchange Server has Microsoft's seemingly un-ironically named Intelligent Message Filtering installed. Microsoft apparently changed the way that they evaluated email in one of their updates. The new algorithm interpreted an invite as SPAM and rejected it, while allowing the email alerts to relay.

Dialing the level of filtering back, allowed the invites to be relayed. How much extra SPAM allowed through the filter is to be seen.

Re: Unable to send Site Invites

mikeh — Mon, 12 Sep 2011 15:26:46 GMT

Mike;

You were, of course correct.

The Exchange Server has Microsoft's seemingly un-ironically named Intelligent Message Filtering installed. Microsoft apparently changed the way that they evaluated email in one of their updates. The new algorithm interpreted an invite as SPAM and rejected it, while allowing the email alerts to relay.

Dialing the level of filtering back, allowed the invites to be relayed. How much extra SPAM allowed through the filter is to be seen.

Glad you tracked the issue down.

Thanks,
Mike