topic Re: Internal and External Invites have stopped working in Alfresco Archive

Internal and External Invites have stopped working

nickbsd — Tue, 21 Feb 2012 17:43:36 GMT

Not sure what's going on but all users have lost the ability to invite internal and external users to their sites.Note: The invites were working at one point. The server has not been rebooted or the db server has not crashed so I'm puzzled to see this happening.Alfresco Share 3.4.eerror in the tomca

Re: Internal and External Invites have stopped working

jpotts — Wed, 22 Feb 2012 16:46:49 GMT

This line in your stack trace:

Caused by: org.jbpm.graph.def.DelegationException: 01215954 Cannot find the email templatte!

Makes me wonder if someone has deleted the email template from Data Dictionary/Email Templates or if the permissions on that folder or any of the child folders have changed such that the user signalling the transition no longer has read access on the email template.

Jeff

Re: Internal and External Invites have stopped working

nickbsd — Wed, 22 Feb 2012 19:36:50 GMT

How would I reset the template with default permissions? I've attempted to look around and the template is inheriting permissions.

Screenshot of the invite.ftl file

[img]http://i.imgur.com/oeUTt.png[/img]

Any help would be appreciated! Note: I did edit the invite template and it seems the invitation didn't work afterwards. I'm happy that someone has responded to my thread!

Thanks!

Re: Internal and External Invites have stopped working

jpotts — Fri, 24 Feb 2012 22:50:48 GMT

Okay, well if the template is inheriting permissions, that's definitely good. But also check the permissions on the template's parent folder, and that parent's parent, etc. until you get to Company Home are okay.

Looking at the source code and assuming you have not made any customizations, here is the Lucene search string that gets executed when the jBPM action tries to find the invite template:

PATH:"app:company_home/app:dictionary/app:email_templates/cm:invite/cm:invite-email.ftl"

Can you go into the node browser and execute this Lucene search. You should see a node come back with the following characteristics:

Type: {http://www.alfresco.org/model/content/1.0}content
Name: invite-email.ftl
Mime-type: text/plain

Also, note the folder is Data Dictionary/Email Templates/invite NOT Data Dictionary/Email Templates/Invite Email Templates.

Jeff

Re: Internal and External Invites have stopped working

nickbsd — Fri, 24 Feb 2012 23:34:48 GMT

Okay, well if the template is inheriting permissions, that's definitely good. But also check the permissions on the template's parent folder, and that parent's parent, etc. until you get to Company Home are okay.

Looking at the source code and assuming you have not made any customizations, here is the Lucene search string that gets executed when the jBPM action tries to find the invite template:

PATH:"app:company_home/app:dictionary/app:email_templates/cm:invite/cm:invite-email.ftl"

Can you go into the node browser and execute this Lucene search. You should see a node come back with the following characteristics:

Type: {http://www.alfresco.org/model/content/1.0}content
Name: invite-email.ftl
Mime-type: text/plain

Also, note the folder is Data Dictionary/Email Templates/invite NOT Data Dictionary/Email Templates/Invite Email Templates.

Jeff

Thank you for your quick response.

Inherited permissions are good down to the root folder so that looks good.

Can you guide me to how to perform the lucene search? If I login to Alfresco as the administrator and click on the administrator console, I click on Node browser but it doesn't give me an option to search?

[img]http://i.imgur.com/iuzpt.png[/img]

If I click on any of the reference stores and perform the lucene search I get an error message:

[img]http://i.imgur.com/62VDc.png[/img]

Re: Internal and External Invites have stopped working

jpotts — Fri, 24 Feb 2012 23:42:19 GMT

Sure…

1. Click workspace://SpacesStore. That's the main repository for Alfresco.
2. At the top, under "Search" change the dropdown to "Lucene".
3. Paste the following into the search input field, then click Search:
PATH:"app:company_home/app:dictionary/app:email_templates/cm:invite/cm:invite-email.ftl"
4. If you do not see a result, we have a problem. If you do see a result, click either the name or the node reference.
5. Compare the properties listed with the properties in my earlier post.

Quick tip to protect your sanity: In the Alfresco Explorer Node Browser never, ever use the Back Button. When and if you upgrade to Alfresco 4, you can use the Node Browser in Alfresco Share and it is a little friendlier.

Jeff

Re: Internal and External Invites have stopped working

nickbsd — Fri, 24 Feb 2012 23:48:08 GMT

That worked beautifully..

Here are the results:

[img]http://i.imgur.com/TLDOh.png[/img]

Re: Internal and External Invites have stopped working

nickbsd — Fri, 24 Feb 2012 23:53:44 GMT

That worked beautifully..

Here are the results:

[img]http://i.imgur.com/TLDOh.png[/img]

If I click on 'invite-email.ftl' it brings me into another page.

Are these permissions correct?

The user ntaita is the site administrator.

[img]http://i.imgur.com/zvtE8.png[/img]

Re: Internal and External Invites have stopped working

jpotts — Mon, 27 Feb 2012 15:20:08 GMT

I expected to see "GROUP_EVERYONE" with "Consumer" rights on that file. You might try adding the EVERYONE group to that file with Consumer rights and see if that fixes your invite problem. Because inheritance is turned on, I suspect that someone decided to remove the EVERYONE group from Company Home which caused people to lose access to that file. If you intend to not add EVERYONE back to Company Home, at least add them to the invite template. There may be other folders and files you need to do that to as well–I'm not sure.

To modify the permissions with Explorer, navigate to that template, go into the details page, and then click Manage Space Users. You can then click Invite to add the EVERYONE group with Consumer.

Jeff

Re: Internal and External Invites have stopped working

nickbsd — Tue, 28 Feb 2012 16:58:40 GMT

SUCCESS!! I'm not sure how the permissions got messed up on the file but as soon as I delegated EVERYONE access to the file, everything starts working again.

Thanks for all your help Jeff.. I've been trying to tackle this issue for a few months now.

+1 to Jeff

Re: Internal and External Invites have stopped working

jpotts — Tue, 28 Feb 2012 17:01:49 GMT

So glad you got it working. That's great to hear.

Pay it forward,

Jeff