topic Re: Failure to Upload File via Share Interface in Alfresco Archive

Failure to Upload File via Share Interface

neil_benn — Tue, 09 Nov 2010 09:25:45 GMT

Hello, Every time I try to upload a file via the share interface it fails. When done through the flash interface it simply shows orange and says 'failure' and when run without the flash interface it reports 500 (which I assume is the return code). It works however when uploaded via the Sha

Re: Failure to Upload File via Share Interface

mikeh — Tue, 09 Nov 2010 10:11:26 GMT

Any particular type of file? For example, do images & plain text files work? Is it just Office documents that fail?

Also please provide a bit more information about your server, what you've got installed, customized, etc.

Thanks,
Mike

Re: Failure to Upload File via Share Interface

neil_benn — Tue, 09 Nov 2010 10:35:06 GMT

Hello,

Thanks; here are teh results:

Image (png) - fail
Excel doc (word 2007) - fail
Excel doc (excel 2007) - fail
pdf - fail
plain text - fail

Installed via the easy installer (64 bit), then copied over alf_data and pointed the install at a 3.3c database. Installed via teh installer was Sharepoint, Records Management, OpenOffice. Install pointed at my existing MySQL db on port 3306. Tomcat ports are as follows:

Tomcat http port : 8080
Tomcat Shutdown port : 8006
Tomcat ssl port : 8444
Tomcat ajp port : 8010

FTP is running on 2121, RMI on 50501, open office on 8100 and installed as a service. The box has plenty of memory (4Gb), plenty of hard drive space (643Gb).

Hope that is enough to help.

Cheers,

Neil

Cheers,

Neil

Re: Failure to Upload File via Share Interface

mikeh — Tue, 09 Nov 2010 10:49:16 GMT

Ok, it sounds like there's something fundamentally wrong, possibly as part of the upgrade process. How is the browser talking to Share and in turn talking to the Repository? Is SSL involved?

What you could try is to run the JavaScript debugger by going to http://<server>:8080/alfresco/service/index and launching the debugger from there (you'll need to be admin to do so). You'll also need to reset webscripts whilst on those pages to clear any pre-compile cache.

Then try uploading a simple file via Share. The debugger should stop in upload.post.js from which you can step through and find where the upload is failing.

Thanks,
Mike

Re: Failure to Upload File via Share Interface

neil_benn — Tue, 09 Nov 2010 11:05:31 GMT

Hello,

The browser is talking to the server process via a vpn. I tired a vanilla alfresco and it worked fine. I'm enabling the debugger but it says '10090021 Wrapped Exception (with status template): No X11 DISPLAY variable was set, but this program performed an operation which requires it.'.

I'll try to get that setup in the alfresco startup script - I need to modify alfresco.sh I'm assuming?

Regards,

Neil

Re: Failure to Upload File via Share Interface

mikeh — Tue, 09 Nov 2010 11:22:37 GMT

The Rhino JS debugger uses a Swing GUI so doesn't work in a headless environment. Sorry, I'm not experienced in how to set-up Ubuntu to get that working.

Mike

Re: Failure to Upload File via Share Interface

neil_benn — Tue, 09 Nov 2010 11:44:42 GMT

Hello,

        I installed X11 and put java.awt.headless into the catalina.sh startup script for tomcat. I restarted alfresco and tried to enable the webscript debugger. I had the following error:

—
The Web Script /alfresco/service/api/javascript/debugger has responded with a status of 500 - Internal Error.

500 Description:    An error inside the HTTP server which prevented it from fulfilling the request.

Message:   10090001 Wrapped Exception (with status template): null

Exception:   org.springframework.extensions.webscripts.WebScriptException - 10090001 Wrapped Exception (with status template): null

org.springframework.extensions.webscripts.AbstractWebScript.createStatusException(AbstractWebScript.java:742)

Server:   Community v3.4.0 (a 3169) schema 4,111
Time:   09-Nov-2010 11:35:39

Diagnostics:   Inspect Web Script (org/springframework/extensions/webscripts/jsdebugger.post)
—

However it does not show much information - any advice?

Cheers,

Neil

Re: Failure to Upload File via Share Interface

neil_benn — Tue, 09 Nov 2010 19:05:49 GMT

Hello,

I've done some searching on this and I simply cannot work out a way to get the javascript debuger to show. There is no error in alfresco.log and the only information I can find on google is someone who has exactly the same problem as me in starting the debugger but there were no responses.

I've tried everything I can think of to get this working but cannot work it out. The logs are empty - is there a way to get more logging information?

Cheers,

Neil

Re: Failure to Upload File via Share Interface

neil_benn — Tue, 09 Nov 2010 19:17:06 GMT

Hello,

Got the stack trace it was in catalina.out rather than alfresco.log. It looks like the script debugger actually tries to throw up a swing window on the server itself, not the client. This won't work as the server does not have a monitor on it and I'm not physically anywhere near it. Can I dump the information to a log file instead?

Cheers,

Neil

Re: Failure to Upload File via Share Interface

mikeh — Tue, 09 Nov 2010 22:14:06 GMT

Yes, sorry I thought you were aware that the debugger ran on the server - my mistake.

Unfortunately there's not enough logging in that file as-is to determine where the problem might be. You could modify the script yourself to add the logging if you like. The other option would be to clone the server into a local VM to which you can attach a desktop/monitor?

Mike

Re: Failure to Upload File via Share Interface

neil_benn — Wed, 10 Nov 2010 14:31:13 GMT

Hello,

I moved to another location (as in picked up my laptop and drove 50 miles to my company office) and it started working! I was on my home network which then broke (physically the line stopped working) right after it stopped working so it could have been a line problem??

Cheers,

Neil

Re: Failure to Upload File via Share Interface

mikeh — Wed, 10 Nov 2010 16:52:17 GMT

Possible I guess, although seems surprising you got the page HTML, JS & CSS source all ok. Maybe the upload path only was affected?

Chalk another one up to "computers, eh?"

Thanks,
Mike

Re: Failure to Upload File via Share Interface

ekimnosneb — Mon, 14 Feb 2011 14:32:36 GMT

Hello,

Every time I try to upload a file via the share interface it fails. When done through the flash interface it simply shows orange and says 'failure' and when run without the flash interface it reports 500 (which I assume is the return code). It works however when uploaded via the Sharepoint interface.

The Alfresco log shows no error or comments at all.

System : Alfresco 3.4a, server Ubuntu 10.04, client Chrome and IE8.

We've pulled Alfresco totally out of service for now as we've got too many errors - does anyone have an idea as to what is happening here?

Regards,

Neil

It doesn't appear that you're using a linux client, but I just found that disabling my proxy settings in Fedora 14 allowed me to upload using the flash interface in Chrome and Firefox. I was seeing the same exact symptoms that you state. I realized that it worked on a different network and the only difference was the proxy settings. I was able to upload from XP clients easily, so my issue related directly to linux.

Re: Failure to Upload File via Share Interface

srinivasmurty — Mon, 07 Mar 2011 20:28:30 GMT

I am facing similar issues. I am unable to upload files (I have tried XLSX, JPG, DOC).

I switched to using SSL port 8443 to connect with Share. I am able to login to Share (a different problem that I asked a question about in another thread!) by changing the end points to the correct port. Could this change be causing a problem with the file uploader?

Re: Failure to Upload File via Share Interface

srinivasmurty — Tue, 08 Mar 2011 16:24:57 GMT

Does anyone have any ideas on this issue? I would be happy to provide any other info (like Tomcat / Alfresco logs, etc.).

Re: Failure to Upload File via Share Interface

mikeh — Tue, 08 Mar 2011 16:42:22 GMT

Using the Flash uploader with https and anything other than MSIE will fail. There's nothing we can do about it.

Thanks,
Mike

Re: Failure to Upload File via Share Interface

srinivasmurty — Tue, 08 Mar 2011 21:22:47 GMT

Thanks Mike. That was very helpful and important to know and I appreciate your reply. Just out of curiosity, would you know if there is something in the Flash plug-in architecture of the other browsers (Firefox, Chrome) that prevents this?

Also, how can I ask users to not use the Flash uploader but a "normal" HTML file upload? If you can point me to the forum or Alfresco docs, I'll take a look.

Re: Failure to Upload File via Share Interface

srinivasmurty — Tue, 08 Mar 2011 21:48:44 GMT

Just to add to my previous….I did not mean to write "How can I ask…"!!! What I meant was "How do I use the HTML file uploader?".

Re: Failure to Upload File via Share Interface

mikeh — Wed, 09 Mar 2011 01:21:15 GMT

There are some notes in our JIRA ticket; it looks like you *might* be able to get it working on Windows: https://issues.alfresco.com/jira/browse/ALF-1324

To disable the Flash uploader, create a file called "share-config-custom.xml" in Tomcat/shared/classes/alfresco/web-extension with the following content:

<alfresco-config>

   <!– Document Library config section –>
   <config evaluator="string-compare" condition="DocumentLibrary" replace="true">

      <!–
         File upload configuration
      –>
      <file-upload>
         <!–
            Adobe Flash™
            In certain environments, an HTTP request originating from Flash cannot be authenticated using an existing session.
            See: http://bugs.adobe.com/jira/browse/FP-4830
            For these cases, it is useful to disable the Flash-based uploader for Share Document Libraries.
         –>
         <adobe-flash-enabled>false</adobe-flash-enabled>
      </file-upload>
   </config>

</alfresco-config>‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍

Thanks,
Mike

Re: Failure to Upload File via Share Interface

srinivasmurty — Wed, 23 Mar 2011 10:34:15 GMT

To round things off for this thread, once I received my SSL cert from a Certificate Authority (independently validated), it works on IE, Firefox and Chrome. So it looks like only the self certified SSL certs have a problem using the Flash file uploader.

Cheers!