Alfresco 4 error: Unable to retrieve License information

psionic — Sat, 08 Oct 2011 10:23:36 GMT

Hi,a few days ago I've upgraded my previous Alfresco 3.4d community installation to the latest 4.0.After the installation I've found the following error message in the log file:Unable to retrieve License information from Alfresco: 500‍The following exception is logged directly in front of the error

Re: Alfresco 4 error: Unable to retrieve License information

ebogaard — Thu, 13 Oct 2011 14:44:52 GMT

I got the same problem. 4.0a keeps nagging about not being able to retrieve license info and 'Guest authentication not supported'. Even though guest login is disabled.
Already told Alfresco about this when I tried 3.5a: https://forums.alfresco.com/en/viewtopic.php?f=47&t=38423

My logs are a bit different, but probably same cause:

2011-10-13 16:40:59,849  INFO  [web.site.EditionInterceptor] [ajp-8009-6] Unable to retrieve License information from Alfresco: 500
 2011-10-13 16:41:05,927  ERROR [extensions.webscripts.AbstractRuntime] [http-8080-2] Exception from executeScript - redirecting to status template error: 09133637 Guest authentication not supported
 org.alfresco.repo.security.authentication.AuthenticationException: 09133637 Guest authentication not supported
        at org.alfresco.repo.security.authentication.AbstractChainingAuthenticationService.authenticateAsGuest(AbstractChainingAuthenticationService.java:214)
        at sun.reflect.GeneratedMethodAccessor386.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:597)
        at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:309)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:183)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:150)
        at net.sf.acegisecurity.intercept.method.aopalliance.MethodSecurityInterceptor.invoke(MethodSecurityInterceptor.java:80)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
        at org.alfresco.repo.security.permissions.impl.ExceptionTranslatorMethodInterceptor.invoke(ExceptionTranslatorMethodInterceptor.java:44)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
        at org.alfresco.repo.audit.AuditMethodInterceptor.invoke(AuditMethodInterceptor.java:146)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
        at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:110)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
        at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:202)
        at $Proxy59.authenticateAsGuest(Unknown Source)
        at org.alfresco.repo.web.scripts.servlet.BasicHttpAuthenticatorFactory$BasicHttpAuthenticator.authenticate(BasicHttpAuthenticatorFactory.java:125)
        at org.alfresco.repo.web.scripts.RepositoryContainer.executeScript(RepositoryContainer.java:302)
        at org.springframework.extensions.webscripts.AbstractRuntime.executeScript(AbstractRuntime.java:352)
        at org.springframework.extensions.webscripts.AbstractRuntime.executeScript(AbstractRuntime.java:189)
        at org.springframework.extensions.webscripts.servlet.WebScriptServlet.service(WebScriptServlet.java:118)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at org.alfresco.web.app.servlet.GlobalLocalizationFilter.doFilter(GlobalLocalizationFilter.java:58)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
        at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:465)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)
        at org.apache.coyote.http11.Http11AprProcessor.process(Http11AprProcessor.java:859)
        at org.apache.coyote.http11.Http11AprProtocol$Http11ConnectionHandler.process(Http11AprProtocol.java:579)
        at org.apache.tomcat.util.net.AprEndpoint$Worker.run(AprEndpoint.java:1555)
        at java.lang.Thread.run(Thread.java:662)‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍

Hope someone from Alfresco can shine some light on this, because the logfiles are quite useless like this.

Re: Alfresco 4 error: Unable to retrieve License information

icarrara — Sat, 15 Oct 2011 20:46:51 GMT

Hi all,

Me too tried to upgrade my test Alfresco 3.4d community installation to the latest 4.0.

Uing Share my repository is not visible and I get the below error:

INFO  [web.site.EditionInterceptor] [ajp-8009-6] Unable to retrieve License information from Alfresco: 500‍

Please anyone can help

Thank you in advance!

Ivano C.

Re: Alfresco 4 error: Unable to retrieve License information

psionic — Mon, 17 Oct 2011 09:11:16 GMT

Hi,
as this seems to be a general problem I've filed a bug report regarding this topic:
https://issues.alfresco.com/jira/browse/ALF-10841

psionic

Re: Alfresco 4 error: Unable to retrieve License information

psionic — Mon, 17 Oct 2011 17:59:50 GMT

Wow… that was really fast. My bug has been solved in less than 24 hours.

The exception was caused by the missing home space of the user "guest". I removed it to clean up my document space.
After recreating this space the exception is gone…

I guess the real cause will be fixed in the next release. At least I can live with this workaround.

psionic

Re: Alfresco 4 error: Unable to retrieve License information

ebogaard — Wed, 26 Oct 2011 10:24:24 GMT

Starting with a clean db and repository, the Guest home space was automatically created. Still the exception is show every time I click on something in Share.
Also, the exception 'Unable to retrieve License information from Alfresco: 500' is shown.

I tested both in 4.0a and 4.0b final.

Re: Alfresco 4 error: Unable to retrieve License information

ebogaard — Thu, 27 Oct 2011 10:31:53 GMT

Maybe there is another work around possible: which section(s) in log4j is (are) responsible for the output of these two errors?
If we can find out which those are, we can 'up' the loglevel. So the error and info are still there, they just don't get logged anymore.

Anyone a suggestion?

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