topic failed email parsing from MFP in Alfresco Archive

failed email parsing from MFP

chrisokelly — Wed, 07 Nov 2012 05:22:41 GMT

Hi,We have set up the inbound email server in Alfresco 4.0.e Community. The main purpose of this was so that employees could scan documents at any of the MFD's on the network and have them instantly in the CMS. These MFDs have been around for some time and most staff are already comfortable using th

Re: failed email parsing from MFP

mrogers — Wed, 07 Nov 2012 09:08:38 GMT

Please raise a JIRA with an example of the message that is causing problems. Or a wire shark capture.

Turning debug loggi g on for that class should still work however it doesn't appear that your problem is in that class. I suggest you turn on debug loging for the email handlers or the entire email package

Re: failed email parsing from MFP

chrisokelly — Wed, 07 Nov 2012 23:21:30 GMT

Hi,

When you say to include the message, is there a way I can intercept the message source on the Alfresco side? I spent yesterday looking for any logging whatsoever on the Konica Minolta for sent emails and came up empty handed. I could also attach the message as it appears once I receive it in Outlook, but I believe that by then the message has been fudged by Exchange/Outlook anyway (also the problem is not apparent in the message as it arrives in my inbox or as forwarded from there). I only have a vague idea what wireshark does, but won't I need to be able to run it on one of the two machines? Obviously I can't run it on the MFD, and the alfresco server is Ubuntu 10.04 - with no GUI. Will wireshark run in a pure CLI environment?

As it is we have worked around this for now by using the FTP feature of the MFD instead and setting up the Alfresco FTP server - so I am unlikely to look too hard at this in the near future.