topic Re: Alfresco 3.2 stopped responding after error in Alfresco Archive

Alfresco 3.2 stopped responding after error

urx — Mon, 07 Sep 2009 12:52:36 GMT

Hi,I recently upgraded from 2.1 Community to 3.2 Community on a test system. I t was a big effort to find an upgrade path that worked for my repository. When the test system finally was running on 3.2 I invited other users for testing. Unfortunately Alfresco encountered an error and stopped respondi

Re: Alfresco 3.2 stopped responding after error

derek — Tue, 08 Sep 2009 12:39:55 GMT

Hi,

The failure to restart was because the previous application didn't close properly and wasn't killed, or some process was left bound to the ports mentioned.

The error related to the script seems straightforward: a webscript is being used by 'guest' when it requires an authenticated user; I don't regard this is a critical issue. The critical issue is how this affects the server is such a way as to make it unresponsive. I suggest that you raise a JIRA issue with the details (first error only) and then attach the logs, but also the jstack output after the system becomes unresponsive. Add any customizations that you might have as well. It is possible that the initial error causes the webscripts to fail subsequently, but we just need to make sure that there aren't spurious processes running in the server (I assume the former to be the case).

Then see if you can't configure the "preferences.get" script differently to bypass the authentication requirement.

Regards

Re: Alfresco 3.2 stopped responding after error

urx — Wed, 09 Sep 2009 15:57:40 GMT

Hi derek,

Thanks for your reply. I'm now prepared for creating the jstack output, however the error must be reproduced again. If i knew when preferences.get is fired I may be able to trigger the error it again? On the other hand I have no idea how to modify the preferences.get script, I did not modify any code, just the config where neccessary.
If the productive system would show this error repeatedly after upgrading, could it help to disable the guest access?

Regards,
urx

Re: Alfresco 3.2 stopped responding after error

derek — Wed, 09 Sep 2009 16:16:53 GMT

Hi,
Could you switch on DEBUG for:

log4j.logger.org.alfresco.util.transaction.SpringAwareUserTransaction.trace=DEBUG‍

This might help track down the cause of the unresponsiveness, assuming you can reproduce the problem.
Regards