topic Issue when what BPM controls is different from user's view in Alfresco Archive https://connect.hyland.com/t5/alfresco-archive/issue-when-what-bpm-controls-is-different-from-user-s-view/m-p/25184#M12423 <HTML><HEAD></HEAD><BODY><SPAN>In case the activities that BPM is controlling are different from what users would like&nbsp; to monitor, such as when the activities that BPM is controlling is too low level and users would like to see a higher level of activity monitoring,&nbsp; what should BPM do?&nbsp;&nbsp; For example, a department is working on task A, department consists of employees. So each employee is working on task A. BPM can only control each employee’s task activity – assignment, accomplishment etc. But users would like to see the department’s accomplishment rather than individual employee’s.&nbsp; When such requirement happens, is it BPM’s responsibility to provide monitoring capability or is it BPM application's ? </SPAN><BR /><SPAN>Is BPM’s responsibility mainly controlling activities ? Or monitoring activities? It is nice when the two are consistent. But what if when they are not.&nbsp; Can you please share your thoughts?</SPAN><BR /><BR /><BR /><SPAN>Thanks,</SPAN></BODY></HTML> Tue, 01 Jun 2010 18:21:06 GMT bill1 2010-06-01T18:21:06Z Issue when what BPM controls is different from user's view https://connect.hyland.com/t5/alfresco-archive/issue-when-what-bpm-controls-is-different-from-user-s-view/m-p/25184#M12423 In case the activities that BPM is controlling are different from what users would like&nbsp; to monitor, such as when the activities that BPM is controlling is too low level and users would like to see a higher level of activity monitoring,&nbsp; what should BPM do?&nbsp;&nbsp; For example, a department is working on Tue, 01 Jun 2010 18:21:06 GMT https://connect.hyland.com/t5/alfresco-archive/issue-when-what-bpm-controls-is-different-from-user-s-view/m-p/25184#M12423 bill1 2010-06-01T18:21:06Z Re: Issue when what BPM controls is different from user's view https://connect.hyland.com/t5/alfresco-archive/issue-when-what-bpm-controls-is-different-from-user-s-view/m-p/25185#M12424 <HTML><HEAD></HEAD><BODY><SPAN>In my experience, the solution there is to make abstractions in the process. Using subprocesses, you can model high-level, business activities, which boil down to low-level activities. BPMN 2.0 has the notion of 'expandable' subprocesses, meaning that by default only the high-level view is shown (not showing the low level ones). You can then 'drill down' those subprocesses. Bruce Silver is a devoted advocate of this approach (which he call 'hierarchical modeling'). His book is certainly worth the money!</SPAN></BODY></HTML> Fri, 04 Jun 2010 12:16:24 GMT https://connect.hyland.com/t5/alfresco-archive/issue-when-what-bpm-controls-is-different-from-user-s-view/m-p/25185#M12424 jbarrez 2010-06-04T12:16:24Z